Manager, Mobile Services

Who we are

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that's you, let's work, learn and grow together.

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do

As the Manager, Mobile Services, you will be responsible for supporting the development of a new initiative within Staples, under the direction of the Senior Manager. We are looking for a driven individual who is creative and willing to roll up their sleeves to work cross functionally with internal and external stakeholders to bring new initiatives to life. You will be part of a new team managing and supporting Mobile Services including Carrier and OEM relationships, Warranties and Repairs, while exploring emerging trends in global markets. Each day will be challenging, fast paced, meaningful and rewarding.

Specifically, you will:

•Support development of the product assortment, pricing, and channel strategies to maximize sales and improve turns
•Execute regular sales line reviews ensuring that plans are tracking to target
•Be engaged in Marketing conversations for ongoing support, launches, and seasonal promotion periods to provide strategic direction, adjust pricing where needed, forecast the impact of promotions and changes, and perform post-campaign analyses to iterate for next time
•Perform regular competitive analysis to determine key differentiators, and opportunities to match / beat the competition
•Create new SKUs and Manage existing SKUs as needed
•Work with Field Ops team to ensure the necessary POs are created, reconciled and paid
•Support the Outbound sales team as well as collaboration with our third party partners
•For any initiative or project, outline the reason for change, financial opportunity, customer and employee benefit, timing urgency, and level of effort. Perform competitive analysis and prepare business cases as needed.
•Support work breakdown meetings, and create and maintain workback schedules per project - to ensure we have the right plan, and the plan is then followed
•Support cross-functional projects with Vendors, IT, Finance, Sales Audit, Legal, Enablement, Retail Operations and Field Operations teams
•Develop and manage vendor relationships including contract negotiation, deliverables, SLAs invoicing and payments, and promotional planning and forecasting

Some of what you need

•Minimum 5-7 years of work experience
•Experience working in multiple functions is preferred (e.g. Category, Program / Project management, Retail / Phone operations)
•Retail experience (Staples, BestBuy, Source) is preferred
•Knowledge of Service or Hardware solutions is preferred
•Post-secondary degree/diploma in Business, Retail Management or Project Management is preferred
•Experience or drive to develop skills in project management
•Analytical acumen and comfort using qualitative / quantitative data to make recommendations
•Comfortable working under pressure & ability to prioritize for maximum impact
•Curious
•Approachable
•Passionate
•Solutions finder

Some of what you will get

•Associate discount
•Health and Dental benefits
•RRSP/DPSP
•Performance bonuses
•Learning & Development programs
•And more...

Additional Information

•Office environment
•Option to work remotely

Category

Retail