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Manager, Early Intervention Services (Barrie, ON)

Reference ID: 426

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Disability Management Institute (DMI)offers small and medium sized employers flexible innovative solutions to their disability management needs. Our specialties include: WCB/WSIB Claims Management, Self-Funded Sick Leave Adjudication, and Non Occupational Absence Management, Return to Work Planning and Disability Management. Ranging in size from 5-2500 employees our clients span the public and private sectors and cover a wide range of industries.

We are currently seeking a qualified candidate to fill aManager, Early Intervention Servicesposition in our Barrie, Ontario office.TheManager, Early Intervention is responsible for leading the operations of theEarly Intervention team in their regional office and ensuring that theactivities of the team support the overall growth and development of thedepartment and organization.


Within 30days:
  • Meets individually with all teammembers and determines a schedule for regular one-on-one and team meetings
  • Reaches out to key clients andpartners to provide an initial introduction and establish a point of contactfor any issues or concerns
  • Demonstrates a completeunderstanding of the NPS program and DMI's processes for resolving concerns.Addresses any concerns brought forward in NPS surveys or by other means eithervia direct follow-up or by delegating to appropriate members of the team.

Within 60days:
  • Schedules face to face ortelephonic meetings with largest clients to review cases and discuss trends andestablishes cadence for ongoing meetings.
  • Reviews current training anddevelopment programs in place for department and works with coaches to developindividual growth plans for each team member

Within 90days:
  • Identifies key areas ofopportunity within department and establishes action plan detailing keymilestones and timelines to address

In addition to joining a team that is focused on delivering a WOW factor daily, yourKey Responsibilitieswill include:
  • Oversees the performance of alldirect reports using metrics reporting, client feedback, and direct review offiles. Identifies growth opportunities for each member of the earlyintervention team and works with each team member to set goals for furtherdevelopment. Leads the annual review process and is responsible for allperformance management decisions.
  • Evaluates the staffing needs ofthe department and makes recommendations on staffing levels. Initiates therecruitment process and works with Talent Acquisition Specialist to screen andinterview prospective candidates. Makes all hiring decisions for thedepartment.
  • Acts as the subject matter expertfor all components of the Early Intervention process and directs team membersaccordingly.
  • In collaboration with Manager fromother regional office develops new policies and procedures in alignment withdepartmental needs and refines existing policies to better serve clients andstaff. Organizes training and implementation strategy for new processes andprocedures and monitors work once new processes have been implemented toevaluate outcomes and ensure internal compliance.
  • Works collaboratively with theManager, Disability Claims to review interactions between the two departmentsand develop processes and procedures. Identifies areas of opportunity toimprove service and develops plan to implement these improvements across bothdepartments.
  • Ensures that client experienceconsistently meets or exceeds expectations and works with other members of theleadership team to develop initiatives to improve the client experience.
  • Acts as the key interface forbrokers regarding the Early Intervention program and is responsible forensuring that they are informed about any new departmental initiatives or keyprocess changes.
  • Responds to and effectiveaddresses any escalated issues related to the Early Intervention program.Determines when issues need to be brought forward further to the Directorand/or other members of the leadership team.
  • Attends client and/or partnermeetings as required and acts as a positive representative of both the EarlyIntervention team and the Company.
  • Oversees the Advice to Pay programand ensures that program practices are consistent with industry best practices.
  • Proposes enhancements toproprietary case management system; works with other team members on creatingrequirements, providing feedback to developers, testing, and training staff.
  • Other duties as assigned

Education and Experience:
  • 7+ years progressive disability management experience
  • 3+ years experience in a management or supervisory role
  • Previous experience with group disability insurance is an asset
  • Post-secondary education in human resources, psychology, social work, kinesiology or a related discipline, or a combination of other relevant training or experience.

The Perks

In addition to becoming part of a creative, challenging, and stimulating work environment, we also offer:
  • a competitive salary
  • an excellent benefits plan
  • flex time
  • education assistance
  • participation in our Happy Friday program
  • access to our Group RRSP plan

We thank everyone who applies to theManager, Early Intervention Services, however, due to the volume of applications we receive, we are only able to contact candidates who have been selected for an interview.

We are currently seeking a qualified candidate to fill aManager, Early Intervention Servicesposition in ourBarrie, Ontariooffice.The Manager, Early Intervention is responsible for leading the operations of the Early Intervention team in their regional office and ensuring that the activities of the team support the overall growth and development of the department and organization.

Posted: December 12, 2018
Closes: February 10, 2019
Email Address:
Company Info
51-200 employees

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About GroupHEALTH Benefit Solutions

In every industry there is a company that thinks, and does things, differently. In employee group benefits, GroupHEALTH Benefit Solutions® is that company. Innovative and customer-focused, we...