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Manager - Cyber Security Operations

Reference ID: SEC03469-18

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Your work will protect TELUS.

Join our team

We live in a fast-paced cyber-world where protecting our information has become paramount. At TELUS Security, we strive to always be steps ahead, tackling the toughest security challenges head-on with top talent and cutting edge technology. As part of a team over 400+ people strong, you will be applying security disciplines across new domains of big data, cloud, wireless & wireline networks, and massive converged edge networks for both TELUS as the Anchor Client, and our Managed Security Solutions Practice (MSSP) customers.

Here's the impact you'll make and what we'll accomplish together

As the Manager of Cyber Security Operations, within the Cyber Security DevOps organization, you will guide a technical team responsible for the operations, project support, and assurance of cyber security infrastructure, platforms, and applications critical to protecting TELUS. As a visionary leader, this is your opportunity to drive the strategic transformation to NextGen operations and automation in a DevOps environment.

Here's how

•As an Effective Leader, you will:

    •Drive a high engagement high performance culture •Provide strong support to the team members to achieve the team goals •Effectively guide the team during challenging times such as incident troubleshooting, mitigation of degradations, and recovery
•As an Operations Expert, you will:
    •Leverage your experience and expertise in operations to manage the strategic cyber security infrastructure, platforms, applications critical to protecting TELUS •Collaborate with the design teams to deploy new cyber security infrastructure, platforms, and applications, and the on-going life cycle management of these •Work closely with stakeholders to ensure cyber security infrastructure, platforms, and applications perform reliably and service degradations are minimized •Partner with vendor management and vendors on maintenance & support (M&S) requirements and develop vendor scorecards and provide regular feedback on quality of vendor's operational support
•As a Strategist, you will:
    •Proactively plan for operations and assurance needs, including NextGen tools and automation such as dynamic asset management, configuration and patch automation, fault and performance monitoring, trouble-ticketing, and synthetic monitoring
•As a Project & Resource Manager, you will:
    •Provide project coordination and management support including prioritizing resourcing needs for competing projects based on business priorities •Plan and manage operating expenses budget for the team


You're the missing piece of the puzzle
    •Passionate about leading in an operations environment and helping the team solve operations challenges •Acknowledged for your familiarity with critical infrastructure assurance best practices, including change management, event management, and incident management •Skilled in your ability to develop and maintain device health information, proactive monitoring data, and preventative maintenance plans •Committed to attracting, developing and retaining the best talent and fostering a collaborative and supportive environment •Appreciated for your curiosity to appropriately question and challenge the status-quo resulting in driving higher business value •Respected for your collaborative spirit and ability effectively manage relationships across the organization •Known for your sound decision making and result-driven mindset with the ability to take initiative and ownership of complex issues, concepts, and tasks through to resolution •Regarded for your ability communicate complex technical matters in easy-to-understand ways

    •Knowledge of cyber security technologies such as firewalls, intrusion detection and protection system, email security, web Security, DDoS prevention, wireless security, identity and access management (IAM) systems, 2FA, certificate and key management, HSM, monitoring tools •Knowledge of virtualization technologies & network functions virtualization (NFV) •Understanding of telecommunications (wireless and wireline), and information technology (IT), data center environments •Familiarity with scripting and automation •Professional security certifications: Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), SANS •Post-secondary degree in Engineering, or Computer Science, or related disciplines

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: February 17, 2019
Closes: April 18, 2019
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Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...