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Manager, Claims - BMO Insurance

Posted Yesterday

Job Description

Application Deadline:


250 Yonge Street

Job Family Group:

Wealth Sales & Service

This is a hybrid role with 2-days in the office at our office located at 250 Yonge Street.

The Claims Department at BMO is looking for an energetic individual to join our great claims team. As the Manager, Claims- you will have a pivotal role in overseeing the management of the Claims Specialist team and includes overseeing daily operations of Claims Life, Creditor, Critical Illness and Disability Claim Specialists. This position reports directly to the Director, Claims.
  • Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviors in all that they do.
  • Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
  • Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
  • Attracts, retains, and enables the career development of top talent.
  • Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
  • Recommends and implements solutions based on analysis of issues and implications for the business.
  • Assists in the development of strategic plans.
  • Managing and coordinating the claims management activities within the Claims Specialist team.
  • Coordinate weekly workflow meetings to prioritize tasks and determine if changes in priorities are required.
  • Leads the performance management process by communicating job expectations and tracking progress and effectiveness of individual progress.
  • Complete audits for life and Critical Illness claims, and use results to determine ongoing requirements for training and process improvement initiatives.
  • Actively identify process improvement opportunities
  • Function as an approver for payments over the Claims Specialist authority limit.
  • Communicates with beneficiaries, insured customers, insurers and senior BMO executives regarding complex or contentious claims.
  • Participate in Business Continuity preparedness testing annually.
  • Prepare Month End Reports to provide senior leadership.
  • Prepare the reinsurance monthly billing statements for the Disability block of insurance and send to reinsurer and identify any accounting discrepancies.
  • Complete the Quarterly QA reviews.
  • Oversee any reinsurance amounts not received.
  • Designs and produces regular and ad-hoc reports, and dashboards.
  • Prepares report on claims trends and issues, and identifies issues or concerns that require remediation.
  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
  • Provides consultation to Legal regarding litigation or pre-litigation strategy and reports status based on their merits in a fair and cost effective manner.
  • Broader work or accountabilities may be assigned as needed.

  • Typically between 3 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Industry designation an asset (e.g. ALHC, FLMI, HIAA, CEBS).
  • Strong knowledge of insurance principles, practices and contracts and claims services.
  • Strong organizational skills with ability to manage and prioritize multiple projects simultaneously, meeting deadlines with limited supervision in a high paced environment.
  • Ability to negotiate and influence across all levels of the organization from individual contributors to executives.
  • Teamwork, including well developed collaborative, persuasive and change enablement skills.
  • Experience addressing client, advisor, and internal stakeholder needs, and managing escalations in a professional and timely manner.
  • Strong analytical and decision-making skills
  • Excellent verbal and written communication skills
  • Working experience of MS Office, Excel
  • Bilingual skills would be an asset.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem solving skills - In-depth.
  • Influence skills - In-depth.
  • Data driven decision making - In-depth.
Compensation and Benefits:

$68,000.00 - $126,000.00

Pay Type:


The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

About BMO

THERE’S NEVER BEEN A BETTER TIME TO BE PART OF BMO. We’ve set our sights on being the bank that defines great customer experience. Our customers’ needs are changing and so are we. Everyone who works here has a role to play in making a difference for our customers. Every day. It’s an amazing feeling when you know you’re making a customer’s life better, and you can do it at BMO – whether you’re imagining a new product, designing a customer experience, streamlining an application, launching a marketing campaign or just being there in a very human way with the right answer.


Banking & Finance

Company Size

10,000+ employees

Application closing date is 2024-08-14

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