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Manager - Chat & Support - TELUS Digital

Reference ID: PRO02852-18

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Toronto, ON
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Full Time
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Management and Executive

Lead and elevate a high performing team to even greater heights!

Join our team

About TELUS Digital:

We're a product-driven team within TELUS, responsible for our company's digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital's mission is to make life easier for our 12 million customers - and for our team. We build smart, customer-centric and data-driven experiences for, and the My TELUS app.

Our team includes a passionate group of strategists, user experience (UX) and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Learn about our team at

Here's the impact you'll make and what we'll accomplish together

As the Manager of Chat & Support, you define best in class experiences for our customers wanting to research, get help and buy online. You will manage and grow a team of developers, user experience designers, product owners and quality assurance analysts (QAs). Being able to maintain and improve a strong culture is pivotal to this role.

You will need to foster and build strong relationships with cross-functional stakeholders at all levels of the organization in order to effectively prioritize and execute on the right initiatives to drive the right customer/business outcomes.

Here's how
    •Supporting and growing a large diverse team with varying skillsets •Enabling your team to deliver value by constantly clearing roadblocks •Owning the strategic roadmap for the online Chat & Support platforms •Helping build-out business cases to prioritize roadmap across the broader enterprise •Defining and delivering a best in class experience for our customers •Collaborating with a broad array of stakeholders and Digital team members at all levels to ensure strategic visions are aligned and operational day-to-day execution is flawless •Clearly articulating the end-to-end customer experience •Proactively work with the team to identify risks, prioritize them, and create plans to resolve in a timely manner


You're the missing piece of the puzzle
    •Deep experience in growing and supporting large team of people with diverse skill-sets •Passionate about people talented at connecting with your team, understanding the team's day-to-day sprints and driving the team towards a long-term vision •Known for your leadership and interpersonal relationship building, able to proactively communicate, and present to various stakeholders •Confident in building trust and strong rapport across business areas •Experience working in a Lean & Agile environment •Thrives in a fast paced, environment and able to prioritize a high-volume of workload •Post-secondary education in Engineering, Computer Science, Information Technology or Business/Marketing •Significant experience customer-facing web application development as a Product Manager/Owner

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: September 14, 2018
Closes: October 21, 2018
Email Address:
Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...