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Manager - Business Systems Analysis

Toronto, ON
Full Time
Company Overview

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Department Overview

The Personal Borrowing Lending team supports Credit Origination and Adjudication systems used by TD Canada Trust (Retail and MMS). Our team works closely with multiple technology groups and Retail Banking LOBs (Real Estate Secured Lending, Personal & Indirect Lending, and BACS) to develop, implement and support the Canadian Retail Bank's credit applications such as CreditLink, HOJ, CMT, AdjudicAide, iApps and many others. The team is comprised of technology professionals fulfilling the following roles: Technology Delivery Partner Management, Strategy & Roadmap, Business Systems Analysis, Development, and Application Management.

TD Business Systems Analysis covers a mandate that includes (but isn't limited to) proposing technical systems to accomplish business requirements enterprise-wide. These experts build relationships with business partners and other groups of diverse subject matter experts and stakeholders (both internal and external) to:
  • Plan + Elicit + Analyze + Document + Communicate +Manage system requirements;
  • Assess client needs and recommend the right technology; and
  • Offer operational and process-related analysis and support

Job Description

This role of Manager - Business Systems Analysis will perform the following:
  • Assess and estimate potential projects
  • Plan, manage, and lead the delivery of detailed system requirements and technical / functional specifications in alignment with standards and frameworks
  • Provide technical leadership and work in close partnership with business partners / technology / project teams and stakeholders to plan, elicit, analyze, document, communicate and manage detailed functional specifications
  • Lead less experienced BSAs in system requirements analysis, gathering, documentation, management and within area of expertise
  • Act as a subject matter expert for partners and project teams
    People Management Responsibilities
  • Manage / lead a team of Business Systems Analysts / Specialists and oversee related systems analysis activities and deliverables
  • Manage resources and assignment, ensuring project milestones are met and monitoring to keep projects on schedule
  • Provide advice and guidance to appropriate stakeholders on a range of issues within the scope of own area
  • Oversee and manage escalated issues to ensure resolution or redirect as appropriate ensure
  • When required, directly intervene and support the BSA's on initiatives that are "at risk" or require additional management attention
  • Ensure deliverables are agreed to by stakeholders and managed / implemented effectively by the team
  • Oversee the creation, delivery and maintenance of required documentation and deliverables
  • Ensure process, methodologies and tools are applied appropriately
  • Understand and communicate impact of scope changes to the project management team both from a timeline/cost and a risk perspective
  • Review and provide input to project documentation as required and monitor and continue to assess and mitigate risks and monitor and track progress
  • Prioritize work based on goals and risks of projects and ensure milestones, activities and tasks are completed as scheduled
  • Contribute to project readiness assessments and participate and contribute to lessons learned
  • Provide insight, information and recommendations on industry trends and significant issues
  • Promote and develop awareness of business analysis and requirements methodologies and standards
  • Act as a consultant / resource to other areas of Enterprise Technology and the Business
  • Coordinate with relevant stakeholders to support the development sound business cases with an on-going focus on reusability, scalability, innovation and enterprise-wide solutions
  • Build and maintain positive relationships with businesses, technology groups, and key stakeholders to identify and assess new project in-take requests
  • Maintain an "end to end" view of the customer, business and processes to be able to triage new requests based on changing partner needs.
  • Manage / oversee the intake of new projects and ensure Business Systems Analyst resources are effectively allocated amongst the project portfolio
  • Communicate and negotiate timelines, budget, staffing, scope and critical milestones with project managers and key stakeholders
  • Identify and understand emerging risks related to project activity and ensure business requirements and solutions appropriately mitigate risks
  • Track individual progress of each active project and assist in the preparation of monthly project reporting and partner/executive dashboard reporting
  • Ensure the team maintains compliance and procedure guidelines to support satisfactory audit results
  • Manage relationships with project team members, third party vendors/ service partners, other technology and client areas as appropriate

  • Responsible for management of the overall team providing both leadership and technical guidance
  • Set targets and objectives for the team, and deliver results
  • Grow team expertise to align with enterprise demand and the Bank's business / technology direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
  • Foster an environment / culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism
  • Co-ordinate necessary resources to ensure completion by deadlines
  • Provide coaching, development, succession, recruitment, resource management and overall team leadership and provide regular input into team members' assessment of performance and development plans
  • Establish effective relationships across multiple business and technology partners, program, project managers
  • Participate in knowledge transfer within the team and business units

  • Support and contribute to project management activities by participating in the scoping and estimating of project efforts, risks identification and mitigation measures recommendation, communicating activity status and providing timely notification and escalation of possible issues/problems to the Project Manager
  • Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key technology partners (e.g. Solution Designers and Architects)
  • Define, document and translate business requirements into detailed functional specifications taking into account non-functional requirements
  • Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing
  • Participate in quality management reviews, design reviews, prototypes and other requirements work products to ensure they fulfill the requirements
  • Support collaboration with key stakeholders to determine solutions, assess impact to existing work processes and systems and how to manage the integration
  • May provide operational / process related analysis and support
  • Adhere to existing processes/standards including requirements management and project management disciplines, well-defined enterprise technology delivery practices and standards, and business technology architecture, escalating escalate issues as required
  • Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery Continuously enhance knowledge of business domains and their products/services
  • Support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines
  • Prioritize and manage own workload in order to deliver quality results and meet timelines
  • Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
  • Expert knowledge of system analysis process and techniques
  • Expert knowledge of enterprise technology delivery practices and standards and related expertise including design, development, testing and project management

Additional Information
  • Undergraduate degree or Technical Certificate
  • Previous experience as a People Manager (5 + years)
  • 7+ years relevant project and systems analysis experience
  • 2+ years of experience with Agile methodology as well as JIRA and Confluence
  • Previous experience in TD Lending systems is a plus
  • Must be willing to travel to Toronto depending on project needs



At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Information Technology