Remote IT Support Specialist-TD

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Job Details

Full Time

Location

Toronto, ON

Salary

dollar sign 30 to 38 per hour (plus commission)

Job Description

Job Title: Remote IT Support Specialist – TD
Location: Remote (Canada-based)
Job Type: Full-Time | Remote

About Us:
TD Bank Group is one of Canada’s leading financial institutions, dedicated to innovation, service, and secure technology operations. We’re looking for a Remote IT Support Specialist to help ensure our employees and systems run efficiently across a distributed work environment.

Role Overview:
As a Remote IT Support Specialist, you will provide technical assistance to remote staff, troubleshoot hardware and software issues, and support the implementation of IT solutions. This role is essential in maintaining system performance and a seamless end-user experience.

Key Responsibilities:

Provide first-line remote support for technical issues via phone, chat, or email
Troubleshoot hardware, software, and network problems
Set up and configure laptops, accounts, and software for new users
Manage support tickets and ensure timely resolution
Document technical issues and solutions in internal systems
Assist with updates, system maintenance, and cybersecurity protocols
Collaborate with IT teams to improve support processes

Qualifications:

2+ years of IT support or help desk experience
Strong troubleshooting and problem-solving skills
Familiarity with Windows, macOS, Microsoft 365, VPNs, and remote tools
Experience with ticketing systems (e.g., ServiceNow, Zendesk)
Excellent communication and customer service skills
Ability to work independently in a fully remote environment
IT certifications (CompTIA, Microsoft, etc.) are an asset

What We Offer:

Remote-first work environment
Competitive salary and comprehensive benefits
Ongoing training and development
Access to leading-edge tools and systems
Supportive and inclusive team culture

About TD

TD Bank Group, officially known as Toronto-Dominion Bank, is one of Canada’s largest and most respected financial institutions. Headquartered in Toronto, Ontario, it was founded in 1855 and became TD Bank after the merger of the Bank of Toronto and the Dominion Bank in 1955. As of 2025, it employs over 90,000 people worldwide and is led by CEO Bharat Masrani. TD is one of the “Big Five” Canadian banks and is well-known for its strong customer service, innovative banking technology, and a workplace culture that emphasizes diversity, equity, and inclusion (DEI). TD operates across multiple sectors including retail banking, commercial and corporate banking, wealth management, technology, data analytics, cybersecurity, and risk management. It’s also widely recognized for its inclusive hiring practices, internal career growth opportunities, flexible work models, and commitment to sustainability—aiming for net-zero carbon emissions by 2050. In the U.S., TD operates as TD Bank, America’s Most Convenient Bank®, with a major presence along the East Coast and headquarters in Cherry Hill, New Jersey. The bank serves over 27 million customers globally, with more than 16 million digital users and over 2,200 branches across North America. With a market cap of around $130 billion CAD, TD continues to be a top choice for professionals looking for stability, growth, and a values-driven environment. Employees are drawn to its competitive pay, strong benefits, focus on mental health, learning and development programs, and a reputation for being one of Canada’s Top Employers year after year.