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The Physical Security - Incident Reporting Centre (IRC) Canada Specialist is responsible for satisfying the safety and security needs of TD Bank for the protection of employees, visitors, vendors, and assets as required. This includes reporting and triaging security related incidents, monitoring threats, evaluating results, and ensuring the overall department goals are achieved. The role ensures that all activities of the group are performed according to established IRC policies and procedures. The role is responsible for making recommendations to the Shift Lead on duty regarding critical incidents and security related events.
Who You Are:
The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of TD's vision, mission and values.
•dependable, and take pride in developing your knowledge and expertise to consistently deliver strong performance.
•flexible and thrive in an environment of change. Consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.
•thrive in a dynamic and time-sensitive environment.
•able to take complex information and communicate it in a clear and easy to understand manner.
•passionate, engaging and have a desire to consistently and compassionately deliver superior experience.
•enjoy working with a diverse team and appreciate the value of perspectives other than your own. Requirements
•Monitors for and identifies threats, trends and incidents that could negatively impact the security of TD Bank personnel, facilities, operations, and reputation
•Responsible for detailed report writing that will involve an in depth understanding of critical incident escalation
•Handles sensitive and confidential information with limited supervision
•Consults with all risk functions in the development and documentation of policies, procedures, and controls, for all department processes
•Coordinates security guards as needed
•Actively monitors and facilitates the occurrence of security related incidents
•Assesses threats based on incoming data and makes decisions based on findings
•Participates in numerous Physical Security projects including - Physical Security technology, video monitoring and retrieval
•Monitors access control systems and takes actions in response to an alarm, breach, or malfunction
•Appropriately responds to security operations notifications and requests made by internal and external parties
•Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency
•Conducts open-source research to answer specific questions and develops intelligence products
•effectively multi-task, sourcing relevant information quickly to support decision making and effective problem solving.
•Understand and apply operating policies and procedures
•support the timely and accurate completion of business processes and procedures
•support and participate in process improvement opportunities
•participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
•support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
•participate in personal performance management and development activities, including cross training within own team
•keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
•contribute to a fair, positive and equitable environment that supports a diverse workforce
•act as a brand champion for your business area/function and the bank, both internally and/or externally
•Performs other duties as assigned Additional Information
Formal Education, Experience, and License Requirements:
•Bachelor's degree preferred OR
•College Diploma with progressive work experience
•A minimum of 2 years of relevant work experience in a modern and large 911 Call Centre, Central Station Alarm Monitoring and Dispatch operation, Technical Security Control Room, Global Security Operations Centre (GSOC) or similar environment
•Ability to work within a 24-hour department with a rotating schedule
•Shift work experience in a 24-hour operation preferred
•Strong Customer service and communication; Call center/phone experience preferred
•Strong documentation, investigative, and report writing skills
•Intermediate computer skills
•Strong attention to detail
•Demonstrated proficiency with Microsoft Office and other PC-based programs
•Personal presence, intellect, energy and drive to succeed in a high-performance environment
•Comfortable with ambiguity and working with large amounts of data and information
•Ability to prioritize tasks while working with competing priorities
•Ability to collaborate in and support a team environment
•Ability to work independently
•Ability to plan and successfully complete tasks within specified timelines
•Ability to solve problems Hours/Availability Detail:
•Rotational 10-hour shifts- Must be able to work some weekends and holidays.
•Must be able to work onsite in Toronto, Ontario - This is NOT a remote position
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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