Overview

Job Skills / Requirements

Site Description:

Canada Life is a corporate office environment providing financial and insurance services. The site requires a professional front-desk presence, access control, and routine patrols to ensure a safe and secure workplace for staff and visitors. Strong communication skills and customer service are essential in this corporate setting.

Position: SOC Operator - Team Lead

Site: Canada Life

Site Address: 255 Dufferin Ave, London, ON, N6A 4K1

Status: Full Time

Hours: Monday - Friday (On-call requirements)

Rotation 1: 0000hrs-0800hrs

Rotation 2: 1600-0000hrs

Pay Rate: $25/hr

Posting Date: March 20th, 2026

Internal Closing Date: March 27th, 2026

External Closing Date : April 30th, 2026

Overtime Method: Averaging Agreement - calculation after 88 hours bi-weekly

Key Responsibilities:
• Act as a central point of contact for physical security operations and incident management
• Lead and support a team of security guards and assist with operational oversight
• Monitor alarms and ensure timely notification and escalation as required
• Complete detailed video review reports for approved investigations and support operational and investigative response activities
• Manage phone calls and email correspondence related to ID/access control requests and escalate issues when necessary
• Catalogue and manage SOC inventory, including access card stock and related materials
• Ensure proper documentation is completed and that provincial guidelines and organizational procedures are followed
• Perform other duties as required
Qualifications:
• Entry level; minimum 0-1 year of experience in a related role
• Exceptional IT skills, including hardware, software, server settings, OneDrive, and Microsoft Office 365 applications such as Excel and PowerPoint
• Post-secondary diploma or certificate in Computer Science, Business Administration, Office Administration, or equivalent experience
• Strong leadership, communication, and interpersonal skills, with the ability to interact confidently and effectively with diverse audiences
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and meet short deadlines
• Strong complex problem-solving skills
• Ability to work effectively with minimal supervision and as part of a team
Why choose Paladin?
• Opportunities for training and professional development
• Competitive salary and benefits package
• Work today, get paid today - daily pay available
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Paid vacation & sick days
• Additional perks

Education Requirements (All)

College/University Education

Certification Requirements (All)

First Aid, CPR Level C
Valid Ontario Security License

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days

This job reports to the Client Services Manager

This is a Full-Time position Hours: Monday-Friday, Rotating Schedule, 0000hrs-0800hrs & 1600-0000hrs + Weekend On Call.

Relocation is not provided and travel is not required

Number of Openings for this position: 2