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Full Time - Nights - Security Supervisor - Bay Adelaide Centre - $23.25

Toronto, ON
Full Time
3 days ago
Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Job Skills / Requirements
Date: September 1, 2022

Closing Date: September 17 , 2022

Re: Job Posting

Position: Shift Supervisor

Site: Bay Adelaide Centre

City: 333 Bay Street, Toronto

Status: Full-Time

Hours: Sunday (0000-1200) Monday to Thursday (0000-0800) - 44 Hours

Pay Rate: $23.25

Site Description: Bay Adelaide West opened its doors in June 2009. The Bay Adelaide Centre complex encompasses a whole city block and consists of the newly constructed East Tower, 1/2 acre urban plaza. Connected to the PATH (Toronto 27KM underground walkway) with 51 floors and 1,100 underground parking and on site management and 24/7 building access and security.


To provide consistent service delivery by ensuring the effective supervision and control of all site level activities in the absence of the Site Supervisor, in a manner consistent with the Brookfield service requirements and the Contractor's standards. Maintain a positive relationship with Brookfield representatives and their guests; assist the Site Supervisor in ensuring that all security officers adhere to:

Ø Dress, deportment and uniform standards;

Ø All aspects of the daily operations of the site as assigned;

Ø Fulfill the responsibilities and carry out the duties of subordinate staff as circumstances dictate;

Ø Be familiar with all Brookfield Standard Operating Procedures and Emergency Procedures;

Ø Ensure problems and requests are effectively resolved;

Ø Represent and promotes the Contractor while maintaining Brookfield interests both internally and externally;


Ø Knowledge of the duties and responsibilities of all direct and indirect reports;

Ø Good working knowledge of MS Word, Excel, PowerPoint, Microsoft Outlook;

Ø Knowledge of security technology (i.e. CCTV, Access Control, Fire Alarm, Intrusion, and Incident Management and other security-related systems); CCURE is an asset;

Ø Knowledge and understanding of applicable federal, provincial and municipal legislation and regulations in the area of security.


Ø Excellent written and verbal communication skills;

Ø Ability to motivate, coach and mentor;

Ø Strong analytical, problem solving and decision-making skills;

Ø Strong organizational, prioritization and time management skills;

Ø Tact and diplomacy in dealings at all levels of the organization;

Ø Ability to work in a challenging, fast-paced, multi-tasked environment;

Ø Flexible and adaptable in dealing with a diversity of situations and people;

Ø Ability to delegate and empower effectively;

Ø Team player.


  • Ø Direct responsibility for supervising a designated shift comprised of a Security Operator, and a number of front-line security personnel;

    Ø Provide ongoing support to all Brookfield staff on security-related issues;

    Ø Establish and maintain property-level and strategic contacts through regular interaction;

    Ø Maintain positive and constructive relationships with Brookfield staff and external clients by providing timely and accurate support as required to ensure open communication;

    Ø Review security incident reports and take follow up actions as necessary;

    Ø Respond to calls for service and security-related incidents as required, and conduct other operational duties as assigned by the Brookfield Manager Security Services.

  • Ø Assist Site Supervisor to set individual and team objectives within the Security Department and ensure these are achieved to a high and consistent standard;

    Ø Provide mentoring and support to security personnel with a view to maintaining high standards of security and related practices;

    Ø Assists Site Supervisor to complete 30 & 90-day Probationary Report with new guards

    Ø Assists Site Supervisor to complete yearly evaluations of guard staff

    Ø Monitors day-to-day staff performance

    Ø Recommends any/all staff changes (promotions, probation, part-time to full-time, terminations, NTR's) to RSSI and Brookfield Managers for review and approval

    Ø Attends all staff meetings as required

    Ø Communicates RSSI/Site expectations for conduct and Performance

    Ø Closely monitors dress and deportment - leads by example

  • Ø Assist Site Supervisor to test guard staff on a quarterly basis with information contained in the Post Orders, or using any other relevant information provided by the Security Managers;

    Ø Assist the Site Supervisor in training security staff as required, and ensure training checklists are completed and submitted to the Security Managers;

    Ø Maintain, organize and file all staff training records, application records, disciplinary records, security license records, and provide all records to the Security Manager upon request.

    Ø Inform the Site Supervisor of all issues that may have an impact on the security services or staff performance;

    Ø Provide recommendations to the Site Supervisor;

    Ø Review all logs and the guard tour patrol reports on a daily and provide a summary of patrol proficiency to the Site Supervisor;

    Ø Assist the Site Supervisor

    Successful completion of the following requirements provided by Paladin are mandatory prior to placement:
  • First Aid & CPR - Level C
  • Management of Aggressive Behavior
  • Use of Force
  • Report Writing
  • Additional course
  • Additional Information / Benefits
    We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.
    Law Enforcement and Security Management and Executive