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Engineer II (Customer IAM)

Toronto, ON
Full Time
5 days ago

Workplace Model

Pay Details

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD Engineering covers a broad range of exercises and initiatives including requirements gathering, design specification, industry analysis, vendor engagement and analysis, software development, project management, financial management, test plans and execution, and operational standards implementation. Our highly-coveted Engineers are interspersed amongst many areas of focus: innovation, design, execution, maintenance, strategy, portfolio management. We call all of these things incredible learning opportunities and no two assignments are ever the same.

There's room to grow in all of it.

Job Details
As the Customer Identity and Access Management Engineer you operate in a team of fast-paced experts that design and implement policy logic supporting identity proofing, authentication, and authorization for customer identities across an integrated enterprise CIAM solution set. Your team prevents and disrupts account-level attacks targeting the global digital properties of TD.

Your key partners are a cyber-fraud focused data science team that is constantly measuring results and surfacing opportunities for improvement and Fusion incident management teams that needs your help to implement countermeasures while responding to active threats.

To excel in this role you need deep experience in the areas of: digital identity verification (identity proofing); customer authentication; authorization concepts, and related ecosystem integration.

In advancing the Protect Platform's objectives you will collaboratively build and maintain highly effective and robust controls to protect TD Bank and our customers.

Responsibilities / Accountabilities:

•Partner closely with leads in Fraud Threat Management threat modeling, hunting, and data science to maintain optimized protection logic across an integrated CIAM solution suite;
•Develop and maintain SME knowledge of dependencies and interconnections for and between CIAM solution components along with upstream and downstream controls that form the end-to-end layers of defence that protect our customers and the Bank;
•Design, implement, maintain, and optimize CIAM adaptive strategy in accordance with internal guiding principles and standards;
•Support development partners with formal QA and UAT review, as well as pre-launch preparation and planning;
•Provide technical expertise and solutioning in response to cyber-fraud events and incidents with a CIAM nexus;
•Develop, solution, and invoke countermeasures to react to cyber incidents that exploit CIAM solution suite components;
•Build and maintain relationships with CIAM solution vendors for solutions in-use at TD while maintaining knowledge of emerging solutions;
•Conducts detailed root cause analysis specific to CIAM solution set components when one or more components are involved in an incident as defined by TD's incident management team(s);
•Maintain knowledge of internationally recognized standards and best practices (eg. NIST Digital Identity Guidelines);
•Develop and maintain knowledge of product team customer experience objectives and find ways to enable a legendary customer experience while providing best-in-class security;
•Convey business and data requirements and support automation of existing manual analysis and testing;
•Contribute to TD's CIAM roadmap including the analysis, design and documentation to provide an improved environment and reduced risks;
•Support response to second and third line-of-defence inquiries and assessments of CIAM solution suite controls.

Job Requirements

What can you bring to TD
The incumbent should possess a minimum of three years of experience in authentication and identity proofing strategy with strong expertise in a combination of: digital identity proofing; risk-based authentication and authentication logic flaws; and cyber-fraud across Canada, the US, and beyond. They must maintain the highest professional standards regarding personal conduct while performing work, and must possess the ability to communicate complex information, concepts or ideas in a confident, well-organized and succinct manner. This role works core business hours but you and your team may be called upon 24/7 in the event of a high-severity incident that requires your expertise.

•University or Post-Graduate Degree.
•Strong academic background (e.g., computer science, engineering).
•7+ years relevant experience.
•3+ years Experience with customer identity and access management, preferably in a financial services environment.
•Expert level knowledge of common customer identity and access management (CIAM) concepts and tools.
•Exposure to Risk Profiling, Identity Validation or Authentication tools is a must.
•Experience designing and building operational flows for identity proofing and authentication.
•Knowledge of common security threats, industry best practices, security technologies and a strong ability to interpret and apply threat intelligence.
•Extensive experience with log analysis, knowledge of query structures, and regular expressions.
•Related industry certification (preferred CISSP, CISM, CISA, CEH, you get the idea...).
•Strong communication skills with the ability to provide technical guidance within your domain.

Additional Information

Join in on what others in TD Technology Solutions are doing:

•Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
•Learn voraciously, stretch your thinking,

Company Overview
Our Values
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes ... because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

How We're Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!
Information Technology