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KPMG

Director, Strategy & Operations (National Business Development Support)

Posted 13 hours ago

Job Description

Overview
At KPMG in Canada, our people bring their unique perspectives to Canada's most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

The Operations & Strategy Director, Private Enterprise supports the Business Development Director by translating growth strategy into execution. This role leads the operating rhythm for Private Enterprise business development, runs cross-functional growth projects end-to-end, and builds repeatable systems that increase pipeline, improve conversion, and strengthen relationships with business owners and community influencers.

What you will do
  • Execute Private Enterprise growth strategy: convert annual/quarterly priorities into a clear roadmap, milestones, owners, and weekly progress reporting; identify risks early and remove blockers.
  • Run the sales operating rhythm: assist with launch biweekly sales meetings (agenda, pipeline reviews, win/loss learnings, account/industry focus, action tracking); ensure follow-through and measurable outcomes.
  • Work with sales enablement to build and roll out "Private Enterprise Academy": refresh sales training content and delivery (playbooks, discovery, value messaging, pricing conversations, proposal best practices); coordinate facilitators; track participation and capability uplift.
  • Lead generation through internal systems: partner with CRM and data owners to improve hygiene, segmentation, and reporting; build repeatable lead lists and triggers (e.g., life events, industry signals, referral prompts); ensure leads move into pipeline with clear next steps.
  • Alumni strategy (KPMG alumni): design and run an alumni engagement motion that drives referrals and warm introductions (target lists, outreach cadences, event moments, content sharing); track alumni-sourced leads and outcomes in the CRM.
  • Alumni strategy (Shift Program alumni): build a structured approach to engage Shift Program alumni as connectors to business owners and decision-makers; coordinate touchpoints with Partners and Client Service leaders and ensure follow-up is captured and actioned.
  • Unified community approach: create a consistent approach for being visible in the community (events, boards, speaking, sponsorships, partner networking); build a calendar and coverage plan; capture relationships and touchpoints to strengthen rapport with business owners.
  • Cross-functional project leadership: manage multiple concurrent initiatives (program plans, stakeholder alignment, budgets, vendors, communications); drive decisions and deliverables on time.
  • Performance tracking & insights: define and monitor KPIs across pipeline, activity, conversion, training adoption, and community engagement; provide insights and recommendations to optimize strategy.
  • Enablement & tools: maintain sales collateral and playbooks; standardize templates (meeting agendas, call plans, opportunity plans); improve process documentation for scale.
  • Build trusted relationships across the firm to drive alignment, influence outcomes, and enable rapid execution across a complex stakeholder environment.
  • Create and maintain cross-functional relationships working closely with the Sales Enablement and Marketing team to deliver on key strategic initiatives.
  • Develop executive-ready reporting (dashboards, KPIs, and narrative insights) to track progress against national business development plans and surface risks, dependencies, and decisions needed.
What you bring to the role
  • Bachelor's Degree of Business Administration or Commerce.
  • 7+ years of experience in strategy execution, business operations, sales enablement, consulting, or program/project management (professional services experience strongly valued).
  • Demonstrated ability to run multiple projects simultaneously, with strong planning, prioritization, and stakeholder management.
  • Comfort working directly with senior leaders/partners; able to influence without authority and drive accountability.
  • Strong understanding of B2B sales motions (pipeline stages, CRM discipline, forecasting, win/loss).
  • Analytical capability: can translate data into insights and actions; proficient with CRM reporting and common business tools (e.g., Excel/Power BI, presentation tools).
  • Excellent written and verbal communication; able to create clear agendas, playbooks, and executive-ready updates.

KPMG Ontario Region Pay Range Information
The expected base salary range for this position is $117,000 to $196,000 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program

KPMG BC Region Pay Range Information
The expected base salary range for this position is $117,000 to $196,000 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778.

AI Usage
Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG's Trusted AI framework.

We believe technology should empower human judgment, not replace it. It's one of the many ways we're delivering on our vision of being a technology-first, people-driven firm.

About KPMG

KPMG LLP is the Canadian member firm of KPMG International. We provide Audit, Tax, and Advisory services to many of the public and private business, not-for profit, and public sector organizations in Canada. Nationally, there are 40 offices and over 700 partners and 7,000 employees working together to help Canadian businesses achieve their goals. Leveraging the skills, knowledge and passion of our firm and our people allows us to serve our clients with uncompromising professionalism, cutting through complexity to provide valuable insight—in Canada and around the world. KPMG s.r.l./S.E.N.C.R.L. est le cabinet canadien membre de KPMG International Cooperative (« KPMG International »). Nous offrons des services professionnels en audit et en fiscalité ainsi que des services-conseils à une vaste clientèle composée notamment de sociétés ouvertes et fermées, d’organismes sans but lucratif et d’organisations du secteur public au Canada. KPMG compte 40 bureaux à l’échelle nationale, au sein desquels collaborent plus de 700 associés et 7 000 employés pour aider les sociétés canadiennes à atteindre leurs objectifs. Nous misons sur les compétences et le savoir-faire de notre équipe pour servir nos clients − au Canada et ailleurs dans le monde − avec rigueur et professionnalisme. Notre mission première : simplifier la complexité en proposant des perspectives éclairantes.

Industry

Banking & Finance

Company Size

5001-10,000 employees

Application closing date is 2026-06-28

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