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BMO

Director, Quality Management

BMO
Location
Toronto, ON
Details
Full Time
6 days ago
Address:
4100 Gordon Baker Road

Job Family Group:
Technology

The Director of Quality Engineering is responsible for strategy creation, long-term forecasting, planning and continuous process improvement of the software development lifecycle. The Director will be familiar with Devops, Test Automation, Test Data Management, Security and Performance Testing.

The Director will lead QA Mangers/Team Leads to deliver E2E solutions in Retail Lending and Everyday Banking. The Director would be responsible for driving best practices and guide the team in driving process improvements. Train, develop, coach and manage the performance of team.

The Director will be familiar with mainframe systems and APIs and work closely with Dev/Ops and development teams to collaborate on best practices and processes.

Manage the testing practice, ensuring to be current on industry best practice and trends, experience with large transformational projects. Ability to understand and influence the technology strategy to deliver expected results.

Ensures the quality of the products that technology delivers, working closely with all applications, common services/middleware, and infrastructure teams throughout the development/engineering lifecycle. Designs, develops, executes, and maintains test plans of infrastructure, common services/middleware, data, and applications in various environments. Records and documents testing results (including anomalies and issues) and compares them to expected results. Detects solution failures so that defects may be discovered and corrected. Generates historical analysis of test results and maintains a list/repository of defects. Reviews and interprets all documentation related to testing, including business requirements and functional and design specifications, to provide input to the project team on the planning of testing activities. Provides immediate response to production program problems.
  • Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
  • Ensures alignment between values and behaviour that fosters diversity and inclusion.
  • Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
  • Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
  • Attracts, retains, and enables the career development of top talent.
  • Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
  • Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.
  • Develops an expert understanding of business/group challenges.
  • Networks with industry contacts to gather competitive insights and best practices.
  • Provides guidance on reviewing, evaluating and driving requirements for testability to ensure review processes are adhered to.
  • Recommends and implements solutions based on analysis of issues and implications for the business.
  • Identifies emerging issues and trends to inform decision-making.
  • Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
  • Leads initiatives. Able to coordinate resources and manage problems to resolution when necessary.
  • Conducts independent analysis and assessment to resolve strategic issues.
  • Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.
  • Monitors and tracks performance, and addresses any issues.
  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
  • Assesses and adapts existing operational programs; develops new capabilities to ensure ongoing success.
  • Manages and leads the development and implementation of complete test strategies.
  • Designs and supports the implementation of best-in-class testing strategies for complex solutions, across multiple platforms and businesses/groups.
  • Performs analysis of test results and prepares comprehensive subsystem and/or system level evaluation reports which verify and validate system performance.
  • Creates discrepancy reports and performs integration regression testing to verify/validate incorporated fixes to software, components, subsystems and systems.
  • Reviews, evaluates, and derives requirements for testability.
  • Designs, develops, executes, and maintains testing strategies and plans to ensure stability and efficiency, enabling a seamless customer experience.
  • Executes and verifies test cases as part of the overall functional testing of Information Technology products as well as reporting defects and test results to the stakeholders.
  • Recommends approaches to streamline and integrate technological processes and systems in the organization to improve overall efficiency and improve the bank.
  • Ensures the accuracy and consistency of test results through documentation processes. Follows BMO's SDLC process.
  • Communicates the overall quality of a deliverable and ensures metrics are used to drive delivery and identify any areas of concern.
  • Participates in programs/projects across the enterprise.
  • Participates as an active stakeholder in every initiative, driving quality based on fact-based metrics.
  • Ensures development teams' unit testing practices are in place and confirms core criteria met prior to integrated testing delivery.
  • Proactively provides improvement opportunities to the team to enhance the customer experience.
  • Drives the testing automation capabilities.
  • Identifies opportunities to strengthen the quality assurance capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks.
  • Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
  • Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
  • Influences how teams/groups work together.
  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
  • Communicates abstract concepts in simple terms.
  • Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
  • Anticipates trends and responds by implementing appropriate changes.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:
  • Typically, 10+ years of work experience in IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business.
  • Knowledge of the SDLC, testing concepts, methodologies, metrics, automated testing frameworks and BMO documentation standards.
  • Understanding of BMO applications and infrastructure components.
  • Problem solving skills including the ability to troubleshoot and identify problem areas throughout testing.
  • Collaborate well with others. Ability to translate technical concepts into easy to understand terms.
  • Able to analyze data and use testing metrics to highlight improvement opportunities.
  • Seasoned expert with extensive industry knowledge.
  • Technical leader viewed as a thought leader for innovation.
  • Verbal & written communication skills - Expert.
  • Analytical and problem solving skills - Expert.
  • Influence skills - Expert.
  • Collaboration & team skills; with a focus on cross-group collaboration - Expert.
  • Able to manage ambiguity.
  • Data driven decision making - Expert.


We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Category
Information Technology