Director Of Operations
We are more than just your local restaurant. We are a collection of hardworking small-business owners.
Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities?
Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:
• Access to education and skills development opportunities that take you further
• A total rewards package that includes discounts, incentives, and recognition perks
• A safe, respectful and inclusive workplace
• Bring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every day
The job
We are sure that you have an idea about what working with us is like, but just in case here are some of the highlights on what your job will entail:

• Demonstrates and reinforces the leadership behaviors and basic people minimums necessary to gain commitment from crew, General Managers, Supervisor/Consultants and all support staff.
• Completes and presents performance appraisals based on defined goals and objectives for each supervisor/Consultant. Ensures that individual development plans are implemented, and diversity staffing objectives are met.
• Partners with the HR Supervisor to ensure the objectives of an annual Succession Plan/People Plan are met.
• Protects the McDonalds brand by ensuring that restaurants meet McDonald's QSC, safety, security and sanitation standards.
• Ensures that there is an on-going local marketing plan for each restaurant.
• Consults and is accountable for creating a positive work environment while working shoulder-to-shoulder with the Supervisor/Consultants and Restaurant Management teams to create and accomplish business and profit plan objectives.
• Uses all informational resources available such as PMO, Gap Analysis, and Customer Satisfaction Measurement etc., to identify opportunities and threats to build a business plan to optimize market potential.
• Develops, administers, and controls the budgets for the profit center.

Your vibe and experience
A post-secondary education in Business Management and previous food service experience are considered assets. Additionally, 5-7+ years of McDonald's restaurant or other QSR operations experience is required, demonstrating expert knowledge of operational procedures and key restaurant performance metrics.
While previous experience working in food service is always helpful and appreciated, what is most important is who you are.
You lead by example and are accountable. You have high expectations and consistently raise the bar for yourself and your team. When confronted with a situation, you can assess and problem-solve with confidence. You put people before profit, knowing that creating a positive culture leads to happier, more engaged staff who will deliver a better experience for your guests.
About us
In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald's history. In 1967, the first McDonald's Canada opened in Richmond, B.C. and we've been growing with our communities and serving quality food at great a value ever since. Today, McDonald's Canada is proud to be one of the world's leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees.
McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.