Lead a high performing, technical team that's driving innovation and playing a pivotal role in transforming TELUS for a future that's friendly.Join our team
The Service Reliability Centre is responsible for assuring a premier customer experience and reliability with our world-class network and IT services by leveraging business intelligence, the newest technologies and service operations excellence. Join us on this journey as we further establish TELUS' footprint in Canada through the delivery of superior communications services.Here's the impact you'll make and what we'll accomplish together
As the Director of Network Assurance, you're an accomplished senior leader with the drive, passion and business expertise for achieving operational excellence. You'll use these talents to propel TELUS' Incident Management teams (Network Operations Center, Command Center and Event Management) to new levels of performance in core areas such as service reliability, operations efficiency and overall speed to market of services across the enterprise.Here's how
•Build and inspire a diverse group of team members, ensuring that network and IT service reliability and efficiency is at the forefront of all project-related work and day-to-day operations
•Proactively mitigate risk to our network and IT services by deploying standardized best practices in incident management, performance monitoring and controls, and manage all planned network and IT service activities across the organization
•Mentor our skilled technical talent and drive change leadership as we support the transformation of our network from legacy to cloud-based, future friendly technologies
•Champion the delivery of operational excellence, including cost-effective contract operations that are in alignment with TELUS procurement policies and practices
•Quickly seize any reliability challenges as opportunities to learn and provide timely solutions through collaboration with stakeholders at various levels across TELUS and externally Qualifications:You're the missing piece of the puzzle
•With your progressive career spanning a minimum of 10 years of operational leadership experience in a senior management position, preferably in the telecommunications industry
•Distinguished for your success in developing and leading geographically dispersed teams of engaged professionals who identify with a culture of accountability, high performance and collaboration
•Acknowledged for your proficiency in assurance processes, your logical troubleshooting and your passion for inspiring innovation and continuous improvement in these areas
•Skilled at forging partnerships with various team and at various levels across an organization, as well as maintaining steady, level-headed leadership during incidents
•Valued for your natural curiosity and strategic thinking fueled by advanced analytical and problem solving skills
•With a knack for effectively driving transformation towards a next generation NOC/SOC that's marketing-driven and customer-centric
•Passionate about inspiring innovation and process improvement
•Commended for your business and financial acumen
•Regarded for your exceptional communication skills, including an ability to drive alignment through compelling storytelling and presentation to an executive audience
•With a P.Eng designation and/or advanced University degree, preferably in Business, Engineering, or Computer Science Great-to-haves
•Program or project management certification or experience
•Leadership, business communications or organizational change management certification or experience
•Master of Business Administration (MBA) degree or equivalent
•Lean Six Sigma certification or experience Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.