Director-Corporate and Commercial Lending Operations (CCLO)

Application Deadline:

06/20/2025

Address:
250 Yonge Street

Job Family Group:

Customer Shared Services

The Director-Corporate and Commercial Lending Operations (CCLO) is responsible for the hiring, training, managing, and day to day performance of a team of Servicing Analysts and Deal Specialists who support a complex portfolio of corporate and commercial loans. CCLO includes specialized operation processes and activities for mortgages, consumer lending products, leasing and/or commercial lending products. The team supports the execution of payments, transactions, service requests, administrative activities and processes, and fulfillment of client and stakeholder inquiries/requests within relevant service level agreements. This role collaborates with stakeholders to promote efficient and effective processes and workflow, to establish positive working relationships across the organization, and to achieve business results and deliver the intended customer and employee experience.

Responsibilities

Team Management

• Manages people and leads a team capable of delivering the desired business results.
• Monitors and tracks performance and addresses any issues.
• Builds strong bench and develops new talent.
• Maintains effective resourcing levels and resource allocation.
• Influences how teams/groups work together.
• Supports the development of tools and delivery of training focused on delivering business results.

Operational Effectiveness

• Develops a team culture that values and prioritizes exceptional customer service.
• Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
• Ensures effective operational infrastructure, standards and processes are in place to manage and mitigate risks.
• Manages and oversees revisions to standards and other departmental documents on periodic bases.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.

Compliance

• Utilizes data and analyzes prior performance to continually improve team accuracy.
• Manages documentation to ensure that records are maintained in a proper manner.
• Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to ensure appropriate actions are taken and operational integrity is maintained.
• Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements (SLAs) are met.

Decision Making

• Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
• Analyzes and resolves complex issues efficiently and effectively in accordance with Bank and industry standards.

Strategy Development

• Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.
• Leads the execution of strategic initiatives to deliver on business goals.
• Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
• Ensures alignment between stakeholders.
• Defines business requirements for analytics & reporting to ensure data insights inform business decision making

Communication

• Communicates with internal business partners and external customers to respond to standard and non-standard inquiries.
• Leads the development of the communication strategy focusing on positively influencing or changing behavior.
• Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
• Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
• Communicates abstract concepts in simple terms.

Project/Change Management

• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Assesses and adapts existing operational programs; develops new capabilities to ensure ongoing success.
• Leverages technology to enable efficiencies and continuous improvements in process delivery.
• Participates/leads process/system continuous improvement initiatives
• Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.

Miscellaneous Responsibilities

• Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives, to develop an expert understanding of business/group challenges, and to gather competitive insights and best practices.
• May consult to or serve on various committees and task forces.
• Acts as the prime contact for internal/external stakeholder relationships.
• Leads/oversees the management of vendor relationships and provides guidelines for execution; ensures that all agreements are met as per requirements.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Minimum requirements include 9 plus years of relevant experience and a bachelor's degree from an accredited university. MBA, Legal and/or Paralegal certifications are all considered assets.
• Knowledge and experience using relevant systems and technology - Expert.
• Knowledge and understanding of the business unit's key products and services, processes and controls - Expert.
• Knowledge of the risk and regulatory requirements of the business - Expert.
• Data driven decision making - Expert.
• PC skills (MS Word, Excel, PowerPoint) - Expert.
• Ability to multi-task in a fast-paced environment, effectively prioritize competing demands, and make clear decisions while facing ambiguity and having limited information.
• Verbal & written communication skills - Expert.
• Analytical and problem-solving skills - Expert.
• Influencing skills - Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - Expert.
• Loan IQ- an asset

Salary :

$103,500.00 - $192,500.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.