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Developer - (Contact Centre / IVR / Verint / Java or .Net)

Full Time
6 days ago
2465 Argentia Road

Job Family Group:

Understands that the success of a developer is to understand the core business processes of the business unit and business requirements as well as the architecture patterns and technology strategy (e.g., Digital Transformation, Cloud (SaaS), DevOps). Conceive and write detailed software implementations/code while ensuring that their code/configurations adhere to the security, logging, error handling, and performance standards and non-functional requirements. Writes, configures, and integrates code to create the software that aligns with architecture patterns and technology strategy. Understands the implications of various components (including technology strategy & architecture) to the overall design of a program, system, or eco-system. Evaluates new technologies for fit with the program/system/eco-system and the associated upstream and downstream impacts on process, data, risk (e.g., security). Works toward the objective of defect free software, integration and implementation. Ensures that systems functionally meet requirements, align with architecture and promote the development of common assets. Supports the resolution of production issues and problems. Makes recommendations to improve BMO processes & systems.

  • Supports research and development of development frameworks, and definition of standards
  • Leads and implements initiatives and work with vendors as required to deliver business objectives
  • Conducts independent analysis and assessment to resolve strategic issues
  • Builds effective relationships with internal/external stakeholders and ensures alignment
  • Monitors and tracks performance and addresses any issues
  • Reviews the work of other team members as required
  • Provides input into the planning and implementation of operational programs and projects
  • Decomposes business requirements and translates them into detailed design specifications and code
  • Interacts with key business & technology stakeholders to define, analyze, and deliver requirements that reflect the needs of both the business and end-customers
  • Review and analyze requirements, develop test plan and test functions, manage defects and work with developers, vendors and internal teams to resolve the issues
  • Assesses the costs and benefits for different solutions and recommend/decide on appropriate designs
  • Designs solutions, writes code, performs testing, develops appropriate artefacts / documentation, and facilitates final delivery
  • Supports production issues, includes independently completing root-cause analysis and diagnosis
  • Devises new algorithms and data structures for target environment and platform attributes in alignment with architectural patterns
  • Builds solutions that are supportable, scalable and achieve our aspiration of common assets
  • Recommends or automates approaches to streamline and integrate technological processes and/or systems to improve operational efficiency and effectiveness
  • Supports the management of specific project deliverables & outcomes
  • Identifies opportunities to strengthen the development capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks
  • Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning
  • Focus is primarily on Business/Contact Centre Solution Development Team within BMO
  • Exercises judgment to identify, diagnose, and solve problems within given rules
  • Works independently on a range of complex tasks, which may include unique situations
  • Broader work or accountabilities may be assigned as needed

  • B.S./B.A. in computer science, engineering, information systems, math or equivalent
  • 2-4 years of work experience in IT or business environment integrating, supporting and developing Contact Centre Applications such as Verint call Recording, Genesys Routing, Nuance Voice Biometrics, NICE Workforce Management, Aspect Dialer, IVR, WallBoard, RightFax, Customer Survey)
  • Proficient level of knowledge and hands-on experience in Contact Centre domain is a must
  • Working knowledge of SQL/PLSQL, C#/ .net/Java programming languages and can code with little oversight
  • Knowledge of Ansible Scripting (VBScript, JScript)
  • Knowledge of technical/business environment and processes
  • Knowledge of software development practices, concepts, and technology obtained through formal training and/or work experience
  • Understand functional aspects and technical behavior of the underlying operating system, development environment, and deployment practices
  • Have facility with and understanding of the ecosystem that code operates in
  • Verbal & written communication skills
  • Collaboration & team skills
  • Analytical and problem-solving skills
  • Influence skills
  • Data driven decision making
  • Previous background working for Service Providers or Technology manufacturers in Telecom/Contact Centre space preferred
  • Go-getter attitude
  • Ability to work and lead multiple projects simultaneously
  • Available after-hours as required

Nice to have skills:

Experience in CTI development

Application development using REST API

Monitoring Tools such as Dynatrace AppMon, ELK

Familiarity with Containers/Orchestration Tools and micro-services architecture, Cloud and DevOps Tools

Experience with BI Tools such as Power BI

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Information Technology