Damage Prevention Specialist

Damage Prevention Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Job is Temporary Full time- 14 months Who we are looking for:

• A motivated, detail-oriented professional to join the National Damage Prevention team on a temporary full-time basis during a maternity leave.
• An organized self-starter who can manage multiple damage claims, competing priorities, and deadlines.
• A sound decision-maker who handles confidential and litigation-sensitive information with care.
• A strong communicator who works effectively with operational teams, customers, insurers, legal representatives, and external service providers.
• A collaborative partner committed to keeping business-critical damage prevention activities moving without interruption.

What you will do:

• Manage first-party and third-party damage claims from initial notification through resolution, invoicing, collection, and payment.
• Open claim files, prepare first and second notice letters, and contact responsible parties and insurance companies to pursue recoveries.
• Compile repair documentation, invoices, dockets, and supporting information required for billing.
• Negotiate settlements and obtain management approval when required.
• Support project recoveries by creating claim files, arranging invoices, and following up with customers.
• Receive and record damage-claim payments made by electronic funds transfer or cheque, and manage cheque requests, release forms, and associated records.
• Monitor ServiceNow claim timelines and identify files requiring referral to collection agencies, Small Claims Court, or Superior Court.
• Prepare and maintain documentation for collection agencies, paralegals, and lawyers, and participate in regular file reviews.
• Attend required court appearances and collaborate with Legal and Procurement to support claim resolution.
• Assist with damage investigations by locating relevant locate records and gathering information from technicians, operational teams, and responsible parties.
• Coordinate police and fire occurrence information, manage police report requests, and follow up on repair completion and supporting documentation.
• Serve as a key contact for internal partners, including Fibre, Construction, and Maintenance, and assist with locate-related reporting and escalations.
• Maintain complete and accurate claim records in ServiceNow, NIKA, SharePoint, and related systems.
• Enter ServiceNow damage information into the Damage Information Reporting Tool (DIRT) and submit and track required updates.
• Prepare monthly and quarterly recovery reports, maintain ALA tracking, and support Greenfield damage reporting as requested.
• Establish new customers in Oracle, create invoice numbers for existing customers, and process invoice retractions through credit memos.
• Provide and maintain team access to ServiceNow, NIKA, TD Lockbox, and SharePoint.
• Serve as a primary contact for external vendors supporting collections and legal activities.
• Maintain the Damage Prevention website, team procedures, and operational processes.
• Develop and maintain damage-claim reporting procedures, presentations, and training materials.
• Coordinate annual damage-claim reporting training with area managers and technicians across Canada.
• Participate in ongoing training, education, process improvement, and reporting activities.
• Help ensure claims are documented and advanced toward recovery on time, legal and collection deadlines are monitored, reporting is accurate, and procedures and training materials remain current.

What you bring:

• A commitment to Diversity, Equity, Inclusion, Belonging, and Accessibility, helping create an environment where everyone feels welcomed, valued, and supported.
  
• Post-secondary education in business administration, legal administration, finance, telecommunications, insurance, risk management, or a related discipline.
  
• Experience in claims administration, collections, investigations, insurance, legal support, telecommunications, utilities, or construction.
• Strong organizational skills with the ability to manage multiple claim files, priorities, and deadlines.
• Strong written and verbal communication skills.
• Sound judgment and the ability to handle confidential or litigation-sensitive information appropriately.
• Demonstrated ability to work effectively with internal operational teams, external vendors, insurers, legal representatives, and customers.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint.
• Experience with ServiceNow, Oracle, NIKA, or similar case-management and financial systems is an asset.
• Experience preparing reports, analyzing claims information, and maintaining accurate documentation.
• Knowledge of underground infrastructure, utility locate processes, damage prevention, or telecommunications operations is an asset.

What's in it for you:

Growth & Development Opportunities:

• Self-driven career development programs

• Rogers First: priority in applying to internal roles of interest

Wellness Programs:

• Employee & Family Assistance Program

• Virtual Healthcare

• Cognitive Behavioural Therapy (CBT)

• Low or no-cost fitness membership

Our commitment to diversity:

• An inclusive and diverse workplace where you can bring your whole self to work

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 855 York Mills Road (340), North York, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Engineering
Requisition ID: 344657

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes: Technology

Location:
North York, ON, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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