JOB DESCRIPTION: Key responsibilities of a Customer Service Representative include: • To provide efficient and courteous customer service • Provide compression and other fittings - stocking, braces, custom fittings • Answers customer inquiries regarding products, policies, etc. • Resolves customer complaints according to established guidelines • Performs stock counts as assigned • Receive incoming orders • Complete all sales related paperwork • Control cash, cheques, etc. in accordance with the cash handling policy • Comply with all store policies and procedures • Comply with all health and safety regulations • Demonstrate a professional image, including clean and complete uniform with name badge • Perform other duties as required
QUALIFICATIONS: • Superior interpersonal and listening skills - pleasant, approachable, and patient • Effective verbal and written communication skills • Commitment to providing superior customer service • Punctual and reliable • Previous retail experience an asset • Previous experience in the Healthcare industry an asset • High School Diploma
WORK HOURS: 37.5 hours per week
ADDITIONAL POSITION DETAILS: flexible work schedule which includes some evenings and weekends.
Accommodation is available upon request for applicants and employees with disabilities.