JOB DESCRIPTION: Key responsibilities of a Customer Service Representative include: • To provide efficient and courteous customer service • Provide compression and other fittings - stocking, braces, custom fittings • Answers customer inquiries regarding products, policies, etc. • Resolves customer complaints according to established guidelines • Performs stock counts as assigned • Receive incoming orders • Complete all sales related paperwork • Control cash, cheques, etc. in accordance with the cash handling policy • Comply with all store policies and procedures • Comply with all health and safety regulations • Demonstrate a professional image, including clean and complete uniform with name badge • Perform other duties as required
QUALIFICATIONS: • Superior interpersonal and listening skills - pleasant, approachable, and patient • Effective verbal and written communication skills • Commitment to providing superior customer service • Punctual and reliable • Previous retail experience an asset • Previous experience in the Healthcare industry an asset • High School Diploma
WORK HOURS: 40 hours per week
ADDITIONAL POSITION DETAILS: Accommodation is available upon request for applicants and employees with disabilities.
The candidate must be good at multitasking and organational skills is a must. You are responsible for answering multiple phone lines and directing phone and walk in traffic. The candidate will be responsible to adhere to a call back program and a client recall system. Some experience with basic computer skills and customer service is an asset.
Flexible schedule Monday- Sunday, some evenings and weekends.