Customer & Operations Service Specialist

Posted A month ago

Job Details

Full Time

Location

Brampton, ON

Salary

dollar sign 60,000 to 65,000 per year

Job Description

Join our client’s dynamic team and leverage your 2+ years in ocean and air freight forwarding, while utilizing your bilingual skills in French and English. Thrive in a collaborative environment with strong customer service focus, handling shipments end-to-end and navigating Canadian Import/Export regulations.

Who- the Company: Our client, an industry leader offers an inspiring and dynamic work environment focused on teamwork, commitment and leadership.

What- the Role:

Organizing of transportation with strong focus on ocean and air freight
Create files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation, liaison between parties to provide status updates.
Follow appropriate work instructions or checklist to create consistency and minimize errors.
Enter shipment and bookings details into CargoWise 1 or other approved freight forwarding platforms in a timely and accurately, submit all required documentation from the system (i.e. Master, AES, ACI, EDI, booking confirmations, etc.) and create invoices
Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries
Coordinate pricing and prepare quotations to customers for ocean and air shipments
Ensure safe transport execution in line with official requirements

Who- the Candidate:

2 plus years working within the freight forwarding industry with a strong focus on ocean and air freight
Successful candidate must have professional working proficiency speaking French and English
Graduate of an accredited freight forwarding program with strong day to day knowledge of the Freight Forwarding platforms
Understanding of Canadian Import/ Export regulations with a strong focus on IATA regulations
Strong customer service skills, proactivity and be a team player
Effective verbal, written, and interpersonal skills
Knowledge and experience in PC and MS Office applications
Ability to communicate with clients, carriers, other forwarders, and vendors
Handle shipments from open to close. Must be able to handle the day-to-day operational activities and close out the file in accounting
Previous Canadian work experience or experience working directly with Canadian industries.

How Much: Base salary commensurate with level of experience in the range of $60-65K, bonus, a robust compensation package including extended health, 3 weeks vacation, RRSPs.

Where: Brampton, ON. Working hours are 8am – 4:30pm ET, 4 days’ onsite, 1 remote working day

When & How to Apply: This Customer & Operations Service Specialist search is moving very quickly, and interviews start soon! SWIM is presenting candidates directly to the hiring team for review. If you already have a Recruiter at SWIM, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' to send us your resume. Thank you!

About Swim Recruiting

SWIM provides Permanent and Contract Recruitment Services in a variety of specializations and industries. Our well established client network includes small businesses right through to large global corporations.