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Contact Centre Sales Representative - October start-Hybrid-Bilingual

Ottawa, ON
Full Time
2 days ago
Company Overview

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story:

Department Overview
We are hiring for Fluent Bilingual (French/English) Sales customer service roles!
Anticipated start date of October 3 2022

"Welcome to TD. How can I help?"
Helping is at the heart of all we do within TD's contact center, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million customers.

Every day is an opportunity to learn and grow, and help our customers feel confident that we'll be there for them anytime they need us: buying their morning coffee, shopping online, paying their bills, or planning for that next trip.

Job Description

The Insurance, Sales & Activation team is here to educate Customers on the value of balance protection; then, customize product solutions to ensure our Customers can feel confident that they are adequately protected against an unexpected life event that might make it difficult or even impossible to meet their credit obligations.

You are the voice of TD and your role is to:

Think Like a Customer by asking questions and actively listening so you can effectively offer product solutions to our Customers on every call, delivering legendary experiences and trusted advice.

Act Like an Owner by contributing to an engaged culture that is committed to delivering business results and contributing to our communities.

Execute with Speed and Impact by coming into work at your scheduled time, identifying and meeting your Customers' needs and protecting the Bank from risk.

Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more Customers' needs and achieve personal career goals with TD.


Who You Are

You are passionate about understanding our customers' needs so that you can provide the right advice and solutions to deliver a legendary customer experience every time.

You love a good challenge and can effectively multi-task, sourcing relevant information quickly to support decision-making and effective problem solving.

You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.

You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.

You enjoy working with a diverse team and appreciate the value of perspectives other than your own.

Experience & Education Requirements
  • High School Diploma,
  • Undergraduate degree and/or 1+ years relevant experience

Additional Information

What We Offer

As part of our Contact Centre team, you will:

Gain confidence and feel prepared for prepared and confident for success after completing our training program and receiving dedicated coaching support.

Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.

Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.

Enjoy a competitive salary, pay for performance incentives, reward and recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.

Your Commitment

Start Date: October 3rd 2022
Location - 1600 James Naismith Drive, Ottawa ON

Training Commitment (Full time hours)

Training is scheduled at 37.5 hours per week.. Training is scheduled Monday to Friday 12pm-8pm for 8 weeks.

Scheduling Commitment

Full Time - 37.5hrs per week between business hours. Business hours Monday to Sunday 8am-12am.

What's Next

Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people's lives, at work and in the communities we live in?

We want you!

NOC: 1434 - Banking, Insurance and other financial clerks

Hybrid Role:
During your first up to 60 days you will be required to come to the office. Afterwards, you will begin working remotely temporarily given you meet the requirements which include but are not limited to a quiet workspace, required internet bandwidth and the use of your phone for incoming calls. This role is not a permanent work from home role. The expectation is that you will be able to come to the office with little to no notice, contingent on business needs and expectations, and based on public health recommendations. We expect in the future it will be one to 2 days a week, however could be more based on business needs. You must reside within the Ottawa-Gatineau region or within commutable distance to the office.



At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Customer Service and Support