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Client Service Manager II - Customer Care

Reference ID: OPE01730-18

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Ottawa, ON
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Full Time
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Operations and Logistics

Create awesome experiences for our customers.

Join our team

Our team members include people like you - enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding. Join our team and make your future friendly too.

Here's the impact you'll make and what we'll accomplish together

The Client Service Manager (CSM) II represents our major business accounts as an advocate for the client within the TELUS group of companies and alliances, ensuring integrity of their communication services. The CSM for this position will be part of the Government of Canada (GOC) - COE (Centre of Excellence).

Here's how

The Client Service Manager is responsible for ensuring the integrity of client's communication services by communicating and complying with customer service level agreements, and will proactively manage the post implementation service, support and retention of an assigned group of unique, high value accounts within the public business sector for integrated communications and information services both regionally and/or nationally.


You're the missing piece of the puzzle
    •Ability to identify trends and anticipate future consequences for recommendation of process improvements or service enhancements •Superior organizational skills and ability to manage time effectively and efficiently •Ability to interact at all levels with customers, vendors and Internal TELUS Communications •Leadership is required to ensure and influence cross-functional information exchange that is needed to accomplish service analysis and support •Strong interpersonal skills •Demonstrated client relationship management •Working knowledge of Information Technology (IT) systems & processes •Telecommunications systems & processes •Knowledge of basic data communications technologies and voice services

    •Project management and/or service assurance experience and a successful sales track record is an asset •Ability to use industry knowledge to develop service initiatives and enhance our competitive advantage •Bilingualism in English & French

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: August 20, 2018
Closes: September 17, 2018
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Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...