Be a part of a transformational journey with innovative talent and leading edge technologies!Join our team
Do you have a passion for creating a great customer experience? We do! Our world class team helps employees from our customer organizations each and every day with their payroll and HR-related questions. You will be empowered to deliver amazing service and make every customer interaction memorable.
If you seek to challenge the status quo, embrace change and cultivate a customer advocate culture please submit your resume. We can't wait to meet you!Who WE Are
TELUS Employer Solutions (TES) is a leading provider of Human Resources and HR Contact Centre services solutions to organizations across Canada. We partner with multiple Canadian public and private sector clients to support over 230,000 employees within their organizations by providing human resources business process outsourcing.
Our goal is to deliver these services on behalf of organizations so they can focus on their core business and enrich the experience of their customers and employees.Here's the impact you'll make and what we'll accomplish together
Our team members include people like you - enthusiastic, innovative, passionate, and energetic. We believe that you'll find our culture personally fulfilling and professionally challenging.
How YOU will make your impact
•As a Customer Advocate, you will create a personalized experience with genuine humanity and empathy in every customer connection
•As an Exceptional Communicator, you will engage your customers by being empathetic, caring and by utilizing active listening skills you will ensure full resolution for the customer; recognize the importance of proactively adapting to meet the changing needs of our Customers
•As an Advisor, you will resolve employee inquiries in a timely and accurate manner; this includes problem identification, communication and/or resolution; you will verify, process, and deal with confidential employee information; assist the customer displaying effective interpersonal skills to gather information, actively probe, summarize the inquiry and resolve the inquiry
•As a Researcher, you will research client concerns across the national customer base and determine best solution or resource to solve the issue and ensure customer satisfaction
•As an Analyst, you will escalate concerns when appropriate; confirm data accuracy and maintain appropriate controls for audit verificationQualifications:You're the missing piece of the puzzle With:
•2-3 years' experience in Customer Service environment
•Ability to maintain highest degree of confidentiality, and anticipate needs, thinking logically and creatively, exercising good judgement and acting independently
•Strong ability to prioritize, adjust to changing priorities and successfully complete numerous short and long term tasks simultaneously
•Demonstrated superior customer service orientation, with outstanding verbal and written communication
•Proficiency with Microsoft (MS) Office, Word, Outlook & Excel
•Superior interpersonal skills with the ability to diffuse conflict and emotional situations
•Bilingual French/English is an asset
If you would like to part of a world class team, have a positive attitude and a commitment to excellence, please submit your application and resume. We look forward to hearing from you!
This is a temporary full-time position. Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Posted: August 17, 2018
Closes: September 23, 2018