5750 Explorer Drive
Job Family Group:
Customer Shared Services
Provides leadership for Transportation Finance Operations in Canada with ownership of operational processing and accountability to commercial leaders to execute day-to-day delivery of critical lending operations processes including loan administration and servicing activities. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of stakeholders inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and workflow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Lending operations includes specialized operations processes and activities for commercial lending and leasing products.Responsibilities Include:
Manages people and leads a team capable of delivering the desired business results.
Fosters a growth mentality that focuses on continual process improvement and superior customer experience.
Partner with commercial and LOB counterparts on cross-functional initiatives as identified.
Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
Acts as a subject matter expert on relevant regulations and policies.
May network with industry contacts to gain competitive insights and best practices.
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Acts as the prime subject matter expert for internal/external stakeholders.
Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
Designs and produces regular and ad-hoc reports and documents.
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
Oversees the design, development, and implementation of tools and training required to deliver business results.
Participates/leads process/system continuous improvement initiatives.
Leads/oversees the management of vendor relationships and provides guidelines for execution; ensures that all agreements are met as per requirements.
Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met.
Checks and reconciles information and documentation to ensure accuracy and completeness.
Identifies and resolves discrepancies in accordance with standard procedures.
Performs administrative tasks such as distributing/collecting/filing/etc. documentation and information.
Data enters, reviews and verifies loan information and documentation for processing and/or further handling.
Manages documentation to ensure that records are maintained in a proper manner.
Analyzes data and information to provide insights and recommendations.
Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
Develops and maintains effective relationships with internal & external stakeholders.
Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.
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Typically, 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Leadership experience of at least 3 years across a multiple discipline team.
Knowledge and experience using relevant systems and technology - Expert.
Knowledge and understanding of the business unit's key products and services, processes and controls - Expert.
Knowledge of the risk and regulatory requirements of the business - Expert.
Prioritization skills - In-depth.
PC skills (MS Word, Excel, PowerPoint) - Expert.
Ability to multi-task in a fast-paced environment.
Seasoned professional with a combination of education, experience and industry knowledge.
Verbal & written communication skills - In-depth / Expert.
Analytical and problem-solving skills - In-depth / Expert.
Influence skills - In-depth / Expert.
Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
Able to manage ambiguity.
Data driven decision making - In-depth / Expert.
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en .
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Customer Service and Support