Business Systems Analyst

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we are looking for
We are looking for a highly organized and detail‑oriented Business Systems Analyst who thrives in a fast‑paced, multi‑stakeholder technology environment. You excel at bridging the gap between business needs and technical solutions, and you are comfortable navigating complex systems, multiple domains, and evolving priorities.
You are a strong collaborator who can independently manage documentation, maintain structured requirements, lead discussions with stakeholders, and support the core project delivery team (PM, SDM, tech leads) to ensure successful end‑to‑end solution delivery. A proactive mindset, strong analytical thinking, and a passion for improving processes will help you succeed in this role.

What you will do

• Stakeholder Management: Coordinate across multiple applications/domains, and business partners, to conduct requirements review, design (JAD) sessions, and solution review and sign off
• Requirements Gathering: Work closely with business stakeholders and technical teams to clearly define and document the project requirements, and accurately maintaining the requirements matrix, or Jira Epics and story cards.
• Project Documentation Management: Responsible for maintaining all project artifacts (eg Jira cards, requirements matrix, project charter, HLD/DDD, PCR's, Cyberstar tickets, etc.), gathering the inputs from cross-functional teams, and ensuring version control and accuracy of all required documentation.
• Project Delivery Support: Providing support to the PM and SDM throughout all phases of the delivery cycle, documenting and following up on project risks and issues, supporting QE test execution, and collecting/ensuring any decisions and minutes of meeting are captured accurately.
• Post-Implementation Support: Ensure the smooth transition of IT solutions into production and provide post-implementation support and optimization as necessary.
• Assessing business needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommends options, risks, and cost vs. benefits
• Translate business requirements into detailed functional specifications for IT development teams.
• Create and maintain process flowcharts, data models, and other visual representations to illustrate current and proposed solution.
• Assist in the design of technology solutions that align with business requirements.
• Act as a liaison between business stakeholders and IT teams, ensuring clear communication and understanding of project objectives, status, and issues
• Document and Present findings and recommendations to management concisely.
• Work with various business and delivery teams ensuring good, solid, well written requirements that allow IT delivery teams to create solutions that align to the requirements
• Collaborate with security and compliance teams to address vulnerabilities and mitigate risks
• Ability to bridge the gap between business requirements and technical solutions while actively contributing to process improvement and organizational efficiency

What you bring

• Experience as a Business Systems Analyst or similar role within IT delivery or solution design
• Strong understanding of requirements gathering, documentation, and Jira or similar tools
• Ability to manage and maintain complex sets of project artifacts with accuracy and version control
• Solid analytical and problem‑solving skills with the ability to translate business needs into technical requirements
• Excellent communication and facilitation skills, capable of engaging both business and technical stakeholders
• Experience participating in design sessions, solution reviews, and end‑to‑end delivery cycles
• Familiarity with process modelling (e.g., flowcharts, data models, UML)
• Strong organizational skills and attention to detail
• Ability to navigate ambiguity and work across multiple domains simultaneously
• Knowledge of IT delivery processes, testing cycles, and post‑implementation support
• A collaborative mindset with a commitment to improving processes and driving solution quality

What's In It for You

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts:Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path:self-driven career development program
  • Rogers First:priority in applying to internal roles of interest
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule:Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location:8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Information Technology
Requisition ID: 332410

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes:Technology

Location:
Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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