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Business Relationship Management Director

Toronto, ON
Full Time
4 days ago
A career in Information Technology, within Business Enablement, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Information Technology Relationship Management team oversees our relationships with vendors and resources that provide information technology operational services to PwC. As part of the team, you'll support and assist in the development of internal systems and applications used by the PwC partners and staff in the various function areas.

Meaningful work you'll be part of

As a Business Relationship Management Director , you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

• Develop and maintain trusted relationships with stakeholders, acting as the single point of contact between our Products & Technology (P&T) business and internal clients
• Manage the relationship with our business and oversee the delivery of P&T services to ensure high service quality
• Gain and continuously maintain a deep understanding of the market business issues, go-to-market strategy, internal transformation strategy, global roadmaps, industry dynamics, and external and internal stakeholders
• Work closely with business leadership to define a technology strategy that best supports their go-to-market and internal transformation strategies and help ensure that the technology portfolio is balanced to meet strategic objectives
• Develop and maintain trusted relationships with technology experts in the firm and the global network to foster communication on emerging technologies and progress escalations on projects
• Anticipate changes that may affect the business and technology strategy of the business, including organizational changes, technological advancements, and evolving organizational needs
• Identify opportunities to optimize and reduce technology and delivery costs
• Identify opportunities and improve service management processes and practices and manage risks to P&T's brand and reputation
• Oversee cross-functional teams on the delivery of initiatives across their assigned portfolio
• Monitor initiatives to ensure progress is aligned to expectations and outcomes deliver value
• Serve as the primary escalation point for technology initiatives issues and risks
• Communicate actively with business leadership on its technology portfolio and the progress and health of active initiatives ensuring expectations are set and exceeded
• Generate insights from technology portfolio and metrics data to enable continuous improvement of technology strategy and delivery
• Manage risks related to the business portfolio of technology assets and initiatives, including investment risk, compliance risks and risks related to the alignment with global and local technology strategies

Experiences and skills you'll use to solve

• Extensive business relationship management or client management experience, preferably representing an IT organization
• Bachelor's degree in information technology, computer science, business administration, or a related field
• Master of Business Administration (MBA) and/or Master of Business Relationship Management (MBRM) preferred
• Business Relationship Management Professional (BRMP) certification, and/or Certified Business Relationship Manager (CBRM) certification preferred
• Strong knowledge of the IT industry, trends, best practices, and standards.
• Strong understanding of technology strategy and delivery methodologies
• Advanced understanding of emerging technologies and their impact on professional services industry and matrix organizations
• Proven ability to quickly learn new technologies and processes
• Ability to work with technical teams, e.g. Architecture, Development, Product Management, etc.
• Experience using Agile methodologies in the delivery of technology solutions
• Articulating, analyzing, and solving complex problems and applying professional judgment to make and/or influence decisions
• Ability to listen, build rapport, and develop credibility as a strategic partner
• Excellent relationship building and team collaboration skills
• A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives

Why you'll love PwC

We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at .

Your Application to PwC

We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at and visit to learn more about what your recruitment experience could look like.

The most connected firm through activity based working

PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people . We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer.

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.
Information Technology