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Business Management Specialist, TDAM National Office

Toronto, ON
Full Time
5 days ago

Workplace Model

Pay Details

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Department Overview

TD Asset Management (TDAM), a member of TD Bank Financial Group, is a leading North American investment manager offering progressive investment solutions to both institutional and individual investors. For over two decades, the organization has established competitive market positions in active, quantitative, and passive portfolio management. As of March 31, 2023, TDAM and its affiliates manage over $421 billion in assets on behalf of pension, insurance, endowment/foundation, and corporate clients, as well as high-net worth clients and retail mutual funds.

In attaining this client commitment, TDAM has built one of Canada's largest and most respected investment management and research teams with more than 220 Portfolio Managers, Associate Portfolio Managers, Traders and Analysts.

TDAM's Retail Distribution team offers a range of mutual funds and managed portfolios through a national sales and service team of over 100 people. The sales team is responsible for selling TD Mutual Funds & ETFs through external advisors (Brokers and Planners), contributing to TD MF assets of over $145 Billion.

Job Details

The Business Management Specialist is a key role reporting to the AVP, National Office & Sales Effectiveness in TD Asset Management's Retail Distribution team. The Business Management Specialist provides integrated and aggregated support with a focus on supporting overall effectiveness of business process management, business governance and controls, project governance and operational effectiveness. The role requires strong strategic orientation along with outstanding attention to detail with an ownership mindset of administrative functions.

The Business Management Specialist primary responsibilities:

• Plan, lead, develop and manage the integrated implementation of policies, processes, procedures and changes
• Develop and maintain a comprehensive inventory of processes and controls with clearly defined owners and roles and responsibilities for each process and control
• Work directly with distribution executives, the National Office team and the sales community to foster sales practices compliance
• Lead and fulfill requests from control partners including action/remediation plans to address risk or governance issues
• Liaise with TD Wealth and TD Enterprise control partners and advocate for reasonable changes
• Collaborate with Retail Distribution stakeholders to obtain in-depth knowledge of the operational risks and identify areas of focus and improvements
• Ensure business operations are in compliance with applicable internal and external requirements, assess and identify key issues and escalate to appropriate levels and relevant stakeholders
• Lead project management assigned activities based on enterprise standards and leveraging the change management best practices
• Participate in the intake of applicable regulation, and lead the impact assessment to the business line and the comprehensive mapping of associated controls to rules and regulations
• Provide expertise and recommendations related to prioritization (including cost/benefit and risk mitigation) of proposed business risk initiatives/changes for the TDAM Retail Distribution business group
• Review end-to-end processes and controls and "connect the dots" across issues and control deficiencies across various channels in order to increase standardization of solutions, processes and controls
• Act as lead for area of specialization with industry, enterprise, and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management in the governance and control space

Job Requirements

• Develop a deep knowledge of business risk operations, controls and systems, including Sales Practices Policy and Procedure
• Coordinate activities related to business solutioning and target state for business risk related initiatives
• Ensure programs / policies / practices are well managed, meets business needs / priorities, and complies with internal / external requirements
• Exercise discretion in managing communication / correspondence, information and all matters of confidentiality
• Conduct analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs, policies, or practices
• Adhere to enterprise frameworks or methodologies that relate to activities across businesses and functions
• Manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
• Maintain a culture of risk management, governance and control, supported by processes in alignment with risk appetite
• Participate as a member of the team, support a positive work environment and ensure timely communication
• Keep current on emerging trends / developments and grow knowledge of the business, related tools and techniques
• Keep others informed about the status / progress of projects
• Contribute to a fair, positive and equitable environment
• Act as a brand ambassador for your business area/function and the bank
Education & Experience

• University education
• 7+ years relevant experience
• Advanced knowledge of the Retail Distribution business functions, current and emerging market trends
• Advanced knowledge of governance, control and risk management strategies & tactics

Additional Information

• Ability to establish goals and objectives that support delivery execution
• Experience in or knowledge of the business
• Strong leadership, persuasion and communication skills
• Relevant experience in project/change management
• A sound knowledge of legal, regulatory, compliance requirements
• Ability to assess the big picture while demonstrating attention to detail
• Ability to contribute to strategic direction of the function and provide advice to the team and all levels of leadership
• Experience in business solutioning for risk monitoring needs
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgement in making decisions
• Superior skills in analyzing, organizing and prioritizing work while meeting multiple deadlines
• Ability to communicate effectively in both oral and written form
• Ability to think critically and comfort with challenging the business
• Experience in dealing with control groups
• Strong knowledge of MS office suite

Company Overview
Our Values
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes ... because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

How We're Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!
Management and Executive