Passionate about delivering an exceptional customer experience through Supply Chain Management?
As a Business Analyst I you will play a critical role in driving and supporting operational efficiencies within Supply Operations, including:
•Business case & financial modeling
•Delivery of strategic projects and programs that have a direct impact on supporting efficiency & effectiveness goals
•Post mortem measurement and continuous improvement
This is a role that will work with our amazing team including but not limited to our Business Analysts, Business Consultant, Client Service Managers and 3PL Warehouse(s), business Stakeholders ensuring strong collaboration. What YOU Will Do:
•Attend all GTM meeting (Go to Market) - support our team from a new launch perspective, provide all pertinent information to the front line team, work closely with Manager of warehousing to provide pertinent information for successful launch
•Provide support on testing for Client based initiatives/projects (day time testing of new systems, evening/weekend support, post-launch support/testing, back up for BAII)
•Provide Reporting on LT dashboard, liaise with stakeholders for all channels to get forecast for the year on volumes and compare actuals
•Automation of Manual processes
•Develop KPI/metrics using analytical skills to highlight/improve operational processesQualifications:What YOU bring:
•Strong understanding of the wireless business and/or operations
•2+ years Supply Chain experience
•Strong knowledge of PowerPoint, Excel, Word, Access, Whiteboard, Pen and Paper
•Business case practices & problem solving
•Process development and continuous improvement methodologies
•Communication and presentation fundamentals, ranging from front line to executive level audiences
•Proven analytical abilities - needs assessment, business case development, financial modeling, impact assessments, some knowledge of business intelligence skills and tools (ie. Domo, Tableau)
•Proactive mindset to identify process improvement opportunities
•Systematic approach to solve problems
•Hyper-focused on delivering great customer experiences aligned to our outcomes
•Adept at working in a highly collaborative lean, agile environment
•Well versed in the interplay between business, technical, and customer needs
•Highly detailed oriented, organized and have exceptional analytical skills
•Ability to work independently
•Detail oriented, yet able to stand back and appreciate the big picture
•Sense of urgency and ability to drive issues to closure despite competing priorities from various stakeholders
•Able to deal with ambiguity and complex issues and concepts
•Experience with SAP is an asset Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Posted: September 21, 2018
Closes: November 20, 2018