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Bilingual Security Operations Centre Analyst - Tier 1 (Remote)

Ottawa, ON
Full Time
2 days ago

Join our team

As a member of the Security Operations Centre team within the Chief Security Office at TELUS you will be part of a growing national team that monitors and responds to security incidents for our managed security services customers and TELUS. In this exciting role, you will be constantly learning, growing and getting your hands on the newest technologies in fast-paced and complex environments.

Here's the impact you'll make and what we'll accomplish together

As a Tier 1 Security Consultant in our SOC, you'll be the frontline gatekeeper of our security environment, you are ahead of the curve. With your investigative mind you thrive on identifying, assessing, qualifying and escalating events, or security incidents that could potentially impact our customers' complex environments, applications and infrastructures. You aren't afraid to dive in, communicate your findings and make recommendations in an effective and timely matter.

By utilizing your cyber security, systems and IT security controls experience, this role will provide you the opportunity to develop into a fully competent security professional in areas of security operations, managed detection and response, incident response, risk management and SIEM technologies.

If collaboration, innovation, constant growth and learning all while getting your hands on the newest technologies in fast-paced, complex environments sounds exciting, this could be just the role for you!

Note: Candidates must be available for 24x7 shifts including weekends and be capable of obtaining a Level II Security Clearance (Government of Canada Public Works, Secret Level). Written and verbal fluency in English and French is required.

Here's how

As part of the 24x7 Security Operations Centre team, you will:
    •Be a part of a collaborative and supportive team that is required to work on a 24/7/365 rotating shift schedule
    •Utilize your cyber security skills to perform alert monitoring, triage, investigation and escalation to customers
    •Perform high quality security investigations, escalations and reports
    •Perform or recommend basic incident response containment actions or escalate to Tier 2 when required
    •Respond to and action all customer inquiries, phone calls and service requests received
    •Attend customer meetings and present security monitoring reports to customers
    •Make recommendations for use case tuning opportunities
    •Documentation of tier 1 processes and procedures


You're the missing piece of the puzzle


    • Ability to perform basic security investigations on multiple platforms and technologies
    • Knowledge of latest security attacks being used by threat actors
    • Working knowledge of SIEM, Servers, Networks, Firewalls, IDS/IPS, Anti-Virus and Endpoint Technologies
    •Ability to perform or recommend basic security incident response containment actions
    •Basic familiarity with security and compliance standards like ISO270001, PCI, GDPR, etc
    •Written and verbal fluency in English and French is required
    •Strong customer service skills
    •Should have passion for information security and have a desire to learn new things
    • Ability to work with limited supervision and manage time effectively
    •High energy level, comfortable contributing to projects in conjunction with day-to-day activities
    •An availability to work 24X7x365 rotating shifts
    •University degree preferred but college diploma acceptable in Information Security, Computer Science, Engineering or similar disciplines
    •Ability to obtain a Level II Security Clearance

    •Level 2 Government of Canada Security Clearance
    •SIEM specific certifications: LogRhythm, Splunk are preferred
    •Possess or aiming to obtain industry certifications such as CEH, CompTIA Security +
    •ITIL Foundation is a plus

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
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