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Bilingual Customer Service Agent - Payment Solutions (Toronto)

Reference ID: ROL03160-17

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Toronto, ON
Job Type icon
Full Time
Job Category icon
Health Care

Do you share our passion for:
    •Advocating for our customers' needs and creating a personalize experience •Genuinely displaying humanity in every customer interaction •Being an exceptional communicator - listen, honest and clear •Getting things done by leveraging each other's unique talents •Proactively adapting to meet the changing needs of our customers

Join our team

Here's the impact you'll make and what we'll accomplish together

Assure Pay Tax Filing is an online service for electronically filing and making tax payments that Canadian financial institution provides to their corporate clients.

Assyst Real Estate is an online mortgage processing solution that electronically links lawyers and notaries to lenders. It is a solution that simplifies the way legal forms and mortgage documents are created and managed, and it helps facilitate paperless mortgage transactions.

Here's how
    Assure Pay Tax:
      •Respond to telephone, email and faxes inquiries from financial institutions in a pleasant, caring, professional and timely manner •Input Transactions for returned items as requested by various financial institutions •Ensure that customer service issues are handles in a timely and professional manner •Providing excellent customer service to all customers
    Assyst Real Estate:
      •Respond to telephone and email inquiries from notaries or financial institutions •Assist notaries or financial institutions with inquiries by providing accurate information and investigating and discrepancies •Ensure that customer service issues are handles in a timely and professional manner •Providing excellent customer service to all customers •Data entry


You're the missing piece of the puzzle
    •Bilingualism in English & French is mandatory •Previous experience as a Paralegal •Previous experience in clerical or customer service •Ability to work independently within a team environment, with minimal supervision •Excellent written and oral skills in both languages required •Capacity to multi-task •Basic computer knowledge •Knowledge of Microsoft (MS) Outlook, Word & Excel

    •Data entry skills

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Posted: September 21, 2018
Closes: November 20, 2018
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Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...