B2B Accounts Receivable Coordinator Who we are
As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day.
We're taking our services business to the next level with the national roll-out of Solutionshop, offering all the services that our customers have depended on for years and expanding them with new, relevant categories. Solutionshop will support customers with anything they need to be successful - everything from Print, Design, Digital Marketing, and Shipping Services. Our network of over 300 print locations & 6 closed-door print production centres gives us the fire power to be a leading Print business in Canada. The Print division has exciting roles in category development, ecommerce, direct sales, sales operations, and print production and so our associates have many opportunities for skills development and career growth.
We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work, learn and grow together.
We are building an inclusive and diverse team
Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
Some of what you will do
As a B2B Accounts Receivable Coordinator, you will execute invoicing, collections, and new credit account administration. On a daily basis, you will communicate with customers, sellers, channel leaders, and Finance stakeholders to ensure the Accounts Receivable process is executed efficiently and effectively. You will ensure that Staples is delivering a remarkable customer experience to customers by ensuring the team has the processes & systems to successfully meet & exceed expectations.
Specifically, you will:
• Monitor and interact with assigned customer accounts on routine basis to prevent delinquent receivables/ quickly identify customers where accounts are heading into arrears. • Prepare and send Accounts Receivables past due notices. Follows up as necessary with telephone calls and/or written communications. Logs all activity in individual customer files. • Research payment issues involving disputed deliveries, returns and credits that have or may result in delinquent balances. Resolve issues quickly to prevent further aging of delinquent balances. • Audit existing client account set-ups to ensure 100% compliance to customer payment specifications. • Answer incoming calls and responds to client correspondence by providing invoices to customers and by sorting and filing records and correspondence. • Review invoices to ensure proper billing information, prior to sending • Process credit cards payments for outstanding balances.
Some of what you need
• 1-2 years of Accounts Receivables, Procurement or Finance coordination experience • Experience with a large ERP system would be an asset. • Strong customer service skills. • Results-oriented, detailed with good organizational skills. • Excellent PC skills, particularly Excel and Outlook. • Strong interpersonal skills combined with superior problem-solving abilities. • Great attitude and ability to work independently and equally effective in a team environment • Curious • Approachable • Passionate • Problem solver
Some of what you will get
• Associate discount • Health and Dental benefits • RRSP/DPSP • Performance bonuses • Learning & Development programs • And more...
• Office environment • Remote work option
Customer Service and Support Retail