You're using an older version of Internet Explorer that is no longer supported. Please update your browser.

Automation Analyst, Business Operation Control Intern/Co-op

Toronto, ON
Full Time
5 days ago
Campus Role Type
Internship/Co-Op and Summer Opportunities

Start Date
- Winter


Workplace Model

Department Overview

Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.

TD Insurance Automation team's mandate is to unlock business value through Innovative Automation (IA).This type of work is about transforming how people work and interact with digital capabilities, rather than simply a technology implementation. Key considerations include process optimization and re-design and how robotics and artificial intelligence can improve the customer experience, while freeing up people's time to focus on more value-adding activities.

Job Details

Reporting to the Manager, Automation, the Analyst is responsible for supporting Pan-TDI Automation Program level deliverables and strategic initiatives to unlock business value through Innovative Automation capabilities. This individual will work closely with multiple stakeholders and teams including: Enterprise Automation Hubs, Business Optimization, Business Architecture, Enterprise Process Excellence, TDI Technology Services, Digital Channels, Customer Strategy and TD Insurance Operations. Together we will work to identify transformation and process improvement opportunities, deliver automated solutions, and champion proof of concepts which optimize customer and colleague experiences and improve operational efficiency.

Looking for a proven contributor with a passion for innovation and transformation. Seeking a continuous improvement mentality, strong communication, developing business acumen and digital literacy.

•Support successful execution of relevant reporting, operational requests, and transactional requests for the business unit and/or client
•Conduct less complex analytics and research, and obtain/share internal and external relevant business/market data
•Assist with building and reviewing internal models, tools, processes, policies, presentations, and other related materials; challenge team and improve the underlying processes of functional area
•Prioritize and manage own workload to meet service level agreement requirements for service and productivity
•Consistently exercise discretion in managing information and all matters of confidentiality; raise issues where appropriate
•Access systems, understand and apply system capabilities, ensure information is completed timely and accurately
•Work autonomously and perform multiple and/or diverse tasks that are complex, involving multiple steps, systems, and jurisdictions
•Apply expert knowledge across a broad range or variety of products, processes or systems within own area of specialty to process transactions and activities that could be characterized by moderate to high risk
•Gather and analyze data to identify and solve complex problems, raise as required
•Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
•Support the team by continuously improving knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
•Participate in personal performance management and development activities, including cross training within own team

Job Requirements

•Current enrollment in a relevant post-secondary program
•Over 1 year of related experience
•Proficient with MS Office Suite and internet applications
•Strong communications skills with positive personality and willingness to acceptchallenges
•A strong analytical mind with attention to detail and desire to learn and grow
•Deep dive learning of the automation process / capabilities acting as a TDI Automation expert
•Collaborate with Manager to ensure strong Day 2 IA governance and controls, incidenttracking, digital worker maintenance, support and change management
•Develop and promote a culture of innovation and colleague development to create anenvironment dedicated to the future readying of colleagues' digital and agile skills
•Complete reoccurring and ad hoc benefits reporting by gathering operational metrics andsupporting insights
•Support overall program health by completing reviews of Process Detail Documents,SharePoint audits, gathering missing project artifacts, overseeing version control, andmore
•Identify opportunities for improvement to processes in production and supporting small scale deliverables
•Role model behaviours consistent with TD's Shared Commitments

Additional Information

Early Talent Requirements

•Available for the Winter term (January 8, 2024 - April 26, 2024)
•Applications must include a transcript, cover letter (one letter-sized page or less) and a resume (maximum of 2 pages).
•We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.
•TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements.

Company Overview
Our Values
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes ... because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

How We're Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!
Education and Training