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Assistant Manager, Business Operations - Toronto, ON

Toronto, ON
Full Time
2 days ago
Requisition ID: 159280

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets.

When you join ScotiaMcLeod, you'll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client's thinking, as well as our thinking, to drive results. You'll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client's life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you'll be enabling clients to see not just the big picture, but all the little ones too.

Purpose of Job:
As a member of the National Sales Management team, the Assistant Manager, Business Operations, contributes to building and maintaining a strong platform that supports a high-performance sales force and branch network.
The Assistant Manager, Business Operations, is responsible to effectively and efficiently assisting with the management of several policies and procedures regarding core ScotiaMcLeod programs including areas such as compensation, performance reporting and Advisor transitions.
The Assistant Manager, Business Operations, is expected to provide day-to-day operational support and ensure that the service provided meets the business need with the utmost efficiency. The Assistant Manager, Business Operations, is expected to be an independent and self-driven learner, researching and developing new skills while meeting all expected delivery timelines and keeping management appraised of ongoing issues and concerns.

Major Accountabilities:
1. Compensation and Performance
• Assist with the management of ScotiaMcLeod policies and procedures related to Advisor compensation and performance, including the implementation of policies, annual reviews and grid level adjustments, reporting, and tracking where required;
• Required to develop a strong knowledge of ScotiaMcLeod Advisor code management and PriceMetrix householding methodology. Provide guidance to Branch Management Teams regarding compensation related issues;
• Required to develop strong knowledge of the Advisor Cash Compensation as outlined in the Compensation and Recognition Guide, including Grid and commission payout.
• Maintain the reporting for various programs, which include but is not limited to Family ID, Growth Bonus, Discount Sharing, Commission adjustments and Heritage. Provide required reporting, tracking, and analysis to Senior Sales Management, Regional Offices and Branch Managers. Will require a thorough understanding of the compensation models and recognition programs;
• Work closely with HR Administration and Variable Compensation regarding compensation and performance related inquires.
• Develop an understanding of Recruit Onboarding and Departure, which can include code creation, tracking of assets, and other reporting.

2. Sales Management Policy Support, Project Management and Initiatives
• Identify opportunities for operational improvements to increase efficiencies and better serve client needs;
• Provide support on ad hoc projects and initiatives, as required, by the business to ensure alignment with the strategic focus and project plans.
• Actively contribute to decision making and recommendations and escalate issues / concerns for discussion and resolution.
• Work closely with Senior Management, Business Partners and other Stakeholders to establish / align the scope and objectives of the initiative / project.

3. Field Management Support
• Liaise with all levels of Sales Management to drive resolution to business issues in a manner that is aligned to strategy and supports the needs of the field and business.
• Develop an understanding of the various systems used by the field (ADSR, Host on Demand, Salesforce, etc.)
• Control, execute and assist with specific requests from ScotiaMcLeod Branches regarding policy clarification, data confirmation, operational issue resolutions, and other requests.
• Ability to understand and identify financial data/gaps and ensure data integrity

• Brokerage experience preferred
• Knowledge of compliance and regulatory issues preferred
• Knowledge of back-office Operations processes; brokerage system operational processes and end to end workflows is preferred

• Must possess strong interpersonal and communication (written and verbal) skills in order to effectively work with Branches, stakeholders, business partners and senior management.
• The incumbent is expected to use diplomacy, judgment, and persuasion to build and maintain strong working relationships, secure agreement and co-operation.
• Highly professional and able to exercise discretion when working with sensitive and confidential information.
• Highly organized, detail oriented and a critical thinker with strong research skills.
• Must possess a strong work ethic.
• Must be a proactive, self-starting, results-oriented and highly motivated individual with a strong ability to reconcile competing or conflicting goals in order to help resolve business problems of varying complexity and meet tight deadlines.
• Strong proficiency in Microsoft Excel and Word, and to a lesser extent PowerPoint and Access.
• Continually enhances skills and builds knowledge in all aspects of Wealth Management, technology, financial instruments, regulatory requirements and back-office processes.

Working Conditions:
• Flexible work arrangement
• Subject to multiple demands concurrently
• Extended hours may be required on occasion, particularly during peak periods

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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