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Asian Language Small Business Advisor, Contact Center Representative

Markham, ON
Full Time
4 days ago
Company Overview

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story:

Department Overview

"Welcome to TD, how can I help?"

Helping is at the heart of all we do within TD's contact center, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million Customers.

Every day is an opportunity to learn and grow, and help our Customers feel confident that we'll be there for them anytime they need to call us… buying their morning coffee, shopping online, paying their bills, or planning for that next trip.

Job Description
What You'll Do

The Small Business Advice Team creates unexpectedly personal connections while resolving financial inquiries and providing relevant advice by offering the right products and services. They review each account to provide Owners with solutions to help grow their Businesses and elevate their financial confidence.

You are the voice of TD and your role is to:

Think Like a Customer by asking questions and actively listening so you can effectively offer product solutions to our Customers on every call, delivering legendary experiences and trusted advice.

Act Like an Owner by contributing to an engaged culture that is committed to delivering business results and contributing to our communities.

Execute with Speed and Impact by coming into work at your scheduled time, identifying and meeting your Customers' needs, and protecting the Bank from risk.

Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more Customers' needs and achieve personal career goals with TD.

Who You Are

You are passionate about understanding each Customers' needs so that you can provide the right advice and solutions to deliver a legendary Customer experience every time.

You love a good challenge! In this role you will demonstrate resiliency and have a passion for offering our customers our products on every call.

You can effectively multi-task, sourcing relevant information quickly to support decision making and effective problem solving. You are able to take complex information and communicate it in a clear and easy to understand manner.

You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.

You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.

You enjoy working with a diverse team and appreciate the value of perspectives other than your own.

What We Offer

As part of our Contact Center team, you will:

Feel prepared and confident for success after completing our training program and receiving dedicated coaching support.
Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.
Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.

Enjoy a competitive salary, pay for performance incentives, reward & recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.

Additional Information

Start Date: Jan 25th, 2021

2 weeks of full time paid mandatory training Mon-Fri from 4:00 pm to 12:00 am (midnight). Then continuing to work 4:00 pm to 12:00 am midnight Mon-Fri for up to 90 days. Then transition to shifts below and could potentially work remotely from home.

Mon, Tue, Fri, Sat & Sun (Wed & Thurs off) 10:00 am to 6:00 pm
Mon, Tue, Fri, Sat & Sun (Wed & Thurs off) 11:00 am to 7:00 pm
Mon, Thurs, Fri, Sat & Sun (Tues & Wed off) 9:30 am to 5:30 pm

Asian language Mandarin or Cantonese or both. Must be fluent in both speaking and reading. Language testing will be conducted.

Please Note :

Should your application be selected, you will receive an email to complete our on line assessments which is the 1st step in our recruitment process. We ask that you complete the assessments within 24-48 hours upon receiving them. This is the 1st step in our recruitment process. We ask that you set aside approx. 1 hour of complete focus time to complete these assessments. It is important to read and follow the instructions and complete on a desk top or lap top and not on a phone device.



At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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