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API Management Support Engineer, Scotia Digital

Toronto, ON
Full Time
3 days ago
Requisition ID: 153250

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

At Scotiabank Digital Factory, the reach and opportunity of a global organization meets the passion and drive of a startup. Reinvention starts here-and it starts with you.
We believe that the pathway to success is paved with user feedback, so we're constantly asking our customers how they want to bank. When we find an opportunity to make things people will love, we assemble teams of specialists to collaborate in Digital Factories in Canada, Chile, Mexico, Peru, and Colombia. We work fast, and we work smart. Join us to create meaningful experiences and build the bank of tomorrow for our customers around the world.
If you'd like to learn more about our Digital Banking career opportunities, explore our Communities of Practice, or hear from our leaders, check out our Technology at Scotia career page.

Is this role right for you?

As the API Management Support Engineer , you will have an opportunity to provide hands-on on several cut-edge technologies within our API Platforms to keep improving its resiliency, performance, operations automation and self-onboarding. You will help on investigation to resolve recurring and major issues on our supported platforms. You will be part of a group of people changing how the Bank develops and consumes APIs and micro services. We are looking to build our Engineering teams with influencers, practitioners, and leaders who will drive us forward and enhance the experience of our customers. This role requires 24/7 on-call rotation.

  • Deploying, maintaining and managing all stages of Technology Product life cycle including prototyping/inception, testing, and production.
  • Work collaboratively with software engineering to deploy and operate our systems.
  • Ensure/monitor the availability, performance, scalability and security of productions systems.
  • Help automate and streamline our operations and processes.
  • Build and maintain tools for deployment, monitoring and operations.
  • System troubleshooting and problem solving across platform and application domains.
  • Suggesting architecture improvements, recommending process improvements.
  • Evaluate new technology options and vendor products.
  • Create documentation including design, operational support documents.
  • Regularly conveying status to team and management.
  • Manage operations and support of all APIM platforms (Mulesoft / APIgee)

Do you have the skills that will enable you to succeed in this role?

  • Be self-motivated, autonomous and a team player in a fast-paced environment.
  • 3+ years of software engineering industry experience
  • Bachelor (equivalent or higher) degree in Computer Science, Engineering or related discipline.
  • Solid experience in application support in a 24x7 uptime environment with on-call rotational support
  • Experience with cloud services and platforms
  • Experience with Continuous Integration tools
  • Strong working knowledge of multiple programming languages and tools (Java, NodeJS, Python, etc.).
  • Strong working experience with incident management and setting up monitoring alerts.
  • Have a proficient understanding of code versioning tools, such as Bitbucket/Git.
  • Experience with Agile software development and project management methodologies.
  • Experience in building public and internal REST APIs.
  • Excellent problem-solving skills
  • Flexible approach to work and the ability to adapt to change
  • Good understanding of API / API orchestration / Proxies / Gateways concepts and architecture (Not mandatory)

What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity and celebrates success!
  • Dress codes don't apply here; being comfortable does
  • We provide you with the tools and technology needed to create meaningful customer experiences.
  • Onsite cafeteria for when you work onsite.
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (on pension & profit sharing), generous vacation, personal & sick days, personal development funding, maternity leave top-up, parental leave, and more.
  • Access to thousands of online and in-person courses so you can hone your current skills or learn new ones.
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center*

Working Conditions: Hybrid/Remote

*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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