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Advisory, Acceleration Centre, Financial Crime Unit, Production Lead (Virtual)

Toronto, ON
Full Time

Line of Service



Not Applicable


Cybersecurity & Privacy

Management Level


Job Description & Summary

A career in our Advisory Acceleration Centre is the natural extension of PwC's leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.

Important points to consider

  • COVID-19 Vaccination Policy

    Putting the safety of our people and clients first as we look to a hybrid future: The health, well-being and safety of our colleagues, clients, and communities is our number one priority. Vaccinations have proven to reduce the risk of COVID-19. Effective Friday, October 1, 2021, PwC Canada requires all partners, staff, contractors and visitors to be fully-vaccinated when entering a PwC location, subject to applicable legal exemptions. At PwC, the future ways of work will be a hybrid of in-person and virtual, allowing choice and flexibility to explore new ways of working and collaborating. Read this press release for further details.
  • The London AC services all Canadian time zones, therefore extended business hours and overtime may be required during peak periods
  • This is a remote position, requiring the ability to work virtually

  • What you'll create and do

    As Production Lead, you'll lead a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
  • Utilize weekly production targets set weekly and daily production goals for the analysts; manage against targets daily 
  • Lead daily stand up meeting, reporting on production and quality targets, identify gaps and approach for resolution
  • Update daily and weekly production and quality metrics on key trackers on client and PwC systems
  • Oversee teams client outreach activities, ensuring team is staying within SLAs and promptly identifying delinquent responses
  • Identify team training, behaviour, process issues and suggest methods for improvement
  • Complete research per assignments communicated via Delivery Lead
  • Address quality review comments and issues as required
  • Maintain trackers and update progress as required
  • Actively work with Delivery Lead to identify delays in production and potential solutions

  • What you'll bring to this role ​

  • An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work
  • Demonstrated experience with financial services with AML/ATF KYC and/or investigation
  • Experience with Microsoft Office suite of products (i.e., Word, Excel, Powerpoint,etc.) including an understanding of v-lookup, text, reference and logical information functionality in Excel  
  • Technical aptitude for learning new applications and databases (web-based research tools such as World-Check, LexisNexis, etc.)  
  • Excellent English written and verbal communication skills, including ability to communicate and manage expectations with engagement teams and clients
  • Demonstrated self-motivation and attention to detail, with a desire to take responsibility for personal growth and development
  • Bilingual proficiency in French and English an asset

  • Why you'll love working for PwC 

    At PwC, we support you through a range of financial and non-financial rewards and benefits. Discover a life that works for you with our diverse, inclusive and flexible culture. To learn how you can grow and shine in your career at PwC, please visit:

    See how you can create your future at PwC

    Get to know us

    Check out our careers blog to hear what our people have to say and discover a place where you can bring your passions and whole self to work.

    Applying at PwC

    At PwC, we embrace new technology where you will learn to innovate and deliver differently. For Administrative, Specialist, Associate, Senior Associate, and Manager roles you may have the opportunity to participate in an on-demand video interview. To learn more about our innovative cloud-based online application interview process click here:

    We take your privacy seriously. To protect your personal information, please submit your application directly through PwC Canada Careers:

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    Degrees/Field of Study required:

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    Optional Skills

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    Travel Requirements


    Available for Work Visa Sponsorship?


    Government Clearance Required?


    Job Posting End Date

    PwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

    Every day we see how people make businesses great. But it's not only about skills. If your experience is close to what we're looking for, please consider applying. We recognize that experience comes in many forms, and passionate teams reimagine the possible. Create your future at PwC.

    PwC s'engage à bâtir une équipe diversifiée et représentative des collectivités qu'il sert. Nous invitons toutes les personnes qualifiées, sans égard à leur appartenance ethnique, leur race, leur religion, leur sexe, leur orientation sexuelle, leur identité sexuelle, leur statut d'autochtone, leur âge, leur handicap ou leurs besoins en matière d'adaptation du milieu de travail, à présenter leur candidature, qu'il nous fera plaisir d'examiner.

    Chaque jour, nous voyons des personnes participer à l'essor des entreprises. Ce n'est pas seulement une question de compétences. Si votre expérience se rapproche de ce que nous recherchons, n'hésitez pas à postuler. Nous sommes conscients que l'expérience peut prendre diverses formes et que des équipes de passionnés peuvent réinventer le possible. Créez votre avenir chez PwC.