Academic Success Centre Assistant

Department: Libraries and Academic Success Services
Campus: Barrie
Classification: Support Staff
Posting Date: April 14, 2022
Salary Range: $ 22.74 (start rate) - $ 26.43 (4-year rate)
Hours per week: 35 hours per week
Status: Contract (Appendix D)
Effective Date: As soon as possible - August 21, 2022

THIS IS A TEMPORARY REPLACEMENT POSITION FOR A BARGAINING UNIT EMPLOYEE. Terms and conditions of employment are as outlined in the Support Staff Collective Agreement.

Reporting to the Operations Manager, Library and Academic Success, the incumbent provides front-line support and customer service to all visitors to the Center. The Center houses Advising Services, Peer Services, the Math Centre, the Writing Centre, and serves as the main hub for booking virtual advising, learning support, and appointments for smaller campuses. In addition, the incumbent provides general clerical and administrative support to the Centre. Specific duties include, but are not limited to:

• Acting as the initial point of contact for the Academic Success Centre to answer inquiries and assist clients with access to College services information, reference material, systems (i.e. Banner, Blackboard, Student Portal, booking writing centre and advising appointments) and basic academic processes
• Conducting a preliminary assessment of the needs of the client to determine the urgency and who can best provide that service
• Scheduling client appointments using the departments main case management system (Clockwork and Orbis) and following up for appointment changes, reminders or to book recurring appointments
• Maintaining client files by entering new client data and updating existing files on various databases (i.e. Clockwork)
• Providing general clerical support which includes: ordering and maintaining office supplies, actively participating in Academic Success Centre departmental meetings preparing presentations, filing, photocopying, and mail
• Assisting with administrative duties associated with tutor training, get-connected sessions, orientation, open houses, GPS and Early Alert which may include creating and initiating email blasts, conducting follow-up, and gathering statistical data
• Preparing payroll, resolving payroll discrepancies, and coordinating the completion of all mandatory training (i.e. health and safety) for up to 100 Peer Tutors
• Maintaining the Centre's publications such as Quick Tip Sheets, Customer Service policies and procedures, and advertising / marketing of centre events
• Serving as the lead Customer Service representative which includes providing training and ongoing support to a pool of relief staff
• Demonstrating the use of new equipment or systems and troubleshooting computer / printer issues

QUALIFICATIONS:
• Successfully completed a one-year postsecondary certificate in a relevant field of study that may include but is not limited to office administration
• Two years of general business office experience in a frontline reception and customer service role providing information, assessing needs, scheduling appointments and performing general office duties
• Demonstrated ability to address crisis situations, or clients in distress, in a frontline customer service role
• Experience working with individuals who are looking for services and programs to assist them, preferably a diverse student body in a postsecondary environment
• Experience using the Microsoft Office Suite (Word, PowerPoint, Outlook)
• Conflict resolution, problem solving, customer service and communication skills
• Ability to provide information and direction to clients with good judgment and diplomacy
• Organizational, time management, planning and coordination skills with the proven ability to deal with numerous demands and determine priorities while attending to constant interruptions
• Working knowledge of the Freedom of Information and Privacy Act and Personal Health Information Privacy Act with the ability to maintain confidentiality when receiving requests to release information or handling student documentation
• Demonstrated knowledge of Human Rights Legislation and the Ontarians with Disabilities Act
• Ability to work independently as well as within the customer service team
• Experience using a case management software (Clockwork), Student Information systems (Banner), Learning Management Systems (Blackboard) and / or adaptive software would be considered assets

Georgian College supports diversity, equity and a workplace free from harassment and discrimination and is committed to an inclusive, barrier-free environment. We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to persons of Indigenous ancestry, racialized persons, persons with disabilities, women and members of the 2SLGBTQ community. If you are contacted to participate in the interview, please advise the coordinator of any accommodations needed with respect to any materials or processes used to ensure you have access to a fair and equitable process.

Alternate formats will be provided upon request throughout the recruitment and selection process.

Applications for this position must be received by 11:59 p.m. on April 22, 2022. While we thank all applicants, only those contacted for an interview will be acknowledged.

Category

Education and Training