Senior Manager, TPS Learning & Development

Application Deadline:

06/16/2024

Address:
250 Yonge Street

Job Family Group:

Human Resources

Mandate Description

The Senior Manager, TPS Learning & Development will be a key leader in TPS responsible for leading a North American team of learning professionals to establish and deliver structured learning programs - primarily targeted to Sales, Service, Implementation, Help Desk and Clients (other audiences as required). The goal is to deliver impactful, prioritized learning programs to heighten capability (around understanding of TPS solutions) across these audiences to ensure an exceptional client experience. The role requires a seasoned leader to be able to work with others across the TPS business to support our agenda to invest in new solutions to meet client needs, be the steward of existing TPS curriculum and deliver best in class client education. This role is also expected to act as a portfolio manager for all learning activities, including management of work in flight, planning across short-term and long-term time horizons, management of a learning budget as well as vendor relationships, oversee maintenance schedule/activities, support segment priorities, etc.

Key Accountabilities

• Evolve our learning framework
  • Provide thought leadership around new methods of adult learning, and implement those that make sense
  • Establishing a framework and methodology that could be applied to all learning related needs
  • Standardize the offering and establish a menu of options based on learning objectives and impact
• Management & maintenance of existing learning assets
  • Ensure all content is relevant, fresh and brand aligned
  • Update existing materials based on product changes or enhancements
  • Oversee the maintenance and updating of assets based on maturity dates
• Support ongoing initiatives
  • Support the TPS agenda to investment heavily in new solutions, through execution of comprehensive change plans to ensure relevant audiences are educated in a sustainable manner
  • Ensure client education is top priority and meets brand and style standards throughout the client journey
  • Collaborate effectively with other learning groups across the enterprise and share best practices (IFL, CBB WFE, NA Commercial Learning, etc.)
  • Consider learning strategies by audience (Sales, Service, Implementation, Clients, etc.)
• Scope, define and deliver on new requests
  • Interface with leaders to intake learning needs and triage based on organizational priorities
  • Planning (resources, proactively identifying learning gaps, etc.) to help drive the TPS strategy forward
• Managerial Leadership
  • Portfolio management of all learning across key audiences (primarily sales, service, implementation)
  • People management of learning design and delivery team
  • Management of budget
  • Management & oversight of vendor relationships

Requirements

• Highly developed communication skills, both written and verbal
• Strong instructional learning background and deep expertise in developing and executing on learning recommendations
• People Leadership experience, ideally leading learning teams
• Strong organizational capabilities with demonstrated initiative and confidence
• Thorough understanding of learning design, development and delivery
• Strategic thinker with ability to influence and drive change leadership
• Visioning and planning
• Banking/FI experience would be an asset
• Bilingual (English & French) would be an asset

Compensation and Benefits:

$84 000,00 - $156 000,00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.