Senior Consultant, Customer

Overview
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?

Our Customer and Digital Services Practice team in Toronto is looking for a professional like you with the skills and drive to make a real difference.

The KPMG Customer and Digital Services Practice is growing in Toronto and we are expanding our team to meet the needs of our clients.

If you have consulting experience, value culture and client value above all, have delivered client experience design and/or delivered digital strategy engagements then we would love to hear from you.

We are looking for individuals who have experience in management consulting and want to be part of part of making KPMG 'the clear choice in the Canadian market for imagining, designing, building and securing customer obsessed organizations'. If you have experience in the areas of: Digital Strategy, Experience Design, Service Design, Client Experience Strategy, and/or Customer Journey Mapping, we want to hear from you.

What you will do
As a Senior Consultant in a Big Four Global Consulting Firm, you have been participated in projects supporting engagements with large, complex organizations on their CX and Digital strategies. Furthermore, you understand the power of technology enablers like Salesforce, Microsoft, eCommerce platforms and other customer enablement solutions.

This role is about sales, delivery and practice development.

• Business development: you will support the marketing and support of winning the trust of clients resulting in sold work;
• Team and project management: you will lead a team of high performers, maintain strong client relations and shape the deliverable of outstanding work products;
• Practice development: you will create followership and can support recruiting, marketing and practice administration as required.

You will play a central role in delivering a structured process to shape an ambitious and practical path for clients to realize value. You will also be part of a global KPMG Customer network that has developed some of the best CX and Digital tools, methods and frameworks anywhere.

What you bring to the role

• 3 - 5 years experience delivering client service excellence;
• Minimum of 2 of those years with a professional services firm;
• Have a minimum of a Bachelors degree in Business Management, Commerce or Design;
• Experience in delivering project based, milestone driven work;
• Strategic and intellectual thinker who can deliver strategy, technology, design and process through the lens of a digital experience;
• Advanced capability in primary and secondary research methods;
• Advanced capabilities in the development compelling presentations in PowerPoint;
• Ideal to have experience with enabling customer technologies.

Providing you with the support you need to be at your best
For more information about KPMG in Canada's Benefits and well-being, click here.

Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here .

Adjustments and accommodations throughout the recruitment process
At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG's Employee Relations Service team for support by emailing cdnersteam@kpmg.ca or by calling 1-888-466-4778, Option 3.

For information about accessible employment at KPMG, please visit our accessibility page .