Customer Implementation Spec

Customer Implementation Spec

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love-and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Who are we seeking to join our team?

We are looking for an energetic, independent individual to join our service delivery team. This is a great opportunity for an individual who is looking to contribute to the growth of a well-established Canadian brand.
The ideal candidate will have a strong technical background, understanding trouble shooting concepts for IP and VoIP. Previous experience in Tech Support or Implementations is an asset.

Responsibilities

• This role requires a fully bilingual candidate to support our French and English customers.
• Communicate with the customer through out the onboarding life cycle and post deployment to ensure satisfaction in the first 90 days. This includes Customer facing meetings to present project overview.
• Co-ordinate the ordering of access circuits with our carriers
• Co-ordinate hardware provisioning to satisfy the customer's order
• Provision via our CRM customer orders per the signed agreement
• Gather any requirements from the customer to successfully provision their cloud services,
• Ensure the customer understands how to use all services they have purchased.
• Keep wiki documentation up to date.

Must Haves

• Experience in Technical Support or HPBX implementation
• Telecom Knowledge from traditional services to SIP and VoIP
• Data access knowledge, such as DSL, Fiber, LTE, etc.
• Basic Networking Knowledge
• Strong verbal, written and organizational skills

Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: 61 Wildcat Road (7883), Toronto, ON
Travel Requirements: None
Posting Category/Function: Project Management & Coordination
Requisition ID: 304479

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Successful candidates will be required to complete a background check as part of the hiring process.

Posting Notes:Corporate

Location:
Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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